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Urgent! Customer Insights Lead Job Opening In Singapore, Singapore – Now Hiring SOURCEO PTE. LTD.

Customer Insights Lead



Job description

Roles & Responsibilities

Key Responsibilities


Lead Customer Insights, NPS and Market Research Strategy


Establish Best Practices


Customer Advocacy


Actionable Insights


Cross-Functional Collaboration




Qualifications


Education and Experience

  • Bachelor's or Master's degree in Business, Data Analytics, Computer Science, Psychology, Design, or a related field.

  • Minimum of 7 years' professional experience in customer experience management, customer insights, or analytics roles, with at least 3 years in a leadership capacity.

  • Proven expertise in designing and executing custom research tracks, running NPS/VOC programs and applying both traditional and advanced research methodologies, with a strong emphasis on quantitative research for digital and service design.

  • Strong background in data analysis and statistical tools (e.g., SQL), with experience in data visualization (e.g., Tableau, Power BI), CRM systems, and customer feedback platforms (e.g., Qualtrics, Medalia).

Required Skills and Abilities

  • Highly self-directed, organized, and efficient, with strong analytical and problem-solving skills.

  • Deep knowledge of diverse research and NPS methods, and the ability to select and apply the most appropriate approach for each project, especially in quantitative research supporting Human Centred Design.

  • Proficient in synthesizing complex, multi-source data into clear, visual deliverables such as executive dashboards, journey maps, and process flows.

Tell employers what skills you have
Tableau
Market Research
Customer Research
Service Design
Customer Experience Management
Psychology
Quantitative Research
Data Analysis
Strategy
Advocacy
Decision Making
Data Analytics
Power BI
Data Visualization
Customer Advocacy


Required Skill Profession

Other General



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    Unlock Your Customer Insights Potential: Insight & Career Growth Guide


  • Real-time Customer Insights Jobs Trends in Singapore, Singapore (Graphical Representation)

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  • Are You Looking for Customer Insights Lead Job?

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SOURCEO PTE. LTD. adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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  • Interview Tips for Customer Insights Lead Job Success
    SOURCEO PTE. LTD. interview tips for Customer Insights Lead

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    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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    Final Thought:

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