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Customer Insights Lead Job Opening In Singapore, Singapore – Now Hiring SOURCEO PTE. LTD.


Job description

Roles & Responsibilities

Key Responsibilities


Lead Customer Insights, NPS and Market Research Strategy


Establish Best Practices


Customer Advocacy


Actionable Insights


Cross-Functional Collaboration




Qualifications


Education and Experience

  • Bachelor's or Master's degree in Business, Data Analytics, Computer Science, Psychology, Design, or a related field.

  • Minimum of 7 years' professional experience in customer experience management, customer insights, or analytics roles, with at least 3 years in a leadership capacity.

  • Proven expertise in designing and executing custom research tracks, running NPS/VOC programs and applying both traditional and advanced research methodologies, with a strong emphasis on quantitative research for digital and service design.

  • Strong background in data analysis and statistical tools (e.g., SQL), with experience in data visualization (e.g., Tableau, Power BI), CRM systems, and customer feedback platforms (e.g., Qualtrics, Medalia).

Required Skills and Abilities

  • Highly self-directed, organized, and efficient, with strong analytical and problem-solving skills.

  • Deep knowledge of diverse research and NPS methods, and the ability to select and apply the most appropriate approach for each project, especially in quantitative research supporting Human Centred Design.

  • Proficient in synthesizing complex, multi-source data into clear, visual deliverables such as executive dashboards, journey maps, and process flows.

Tell employers what skills you have
Tableau
Market Research
Customer Research
Service Design
Customer Experience Management
Psychology
Quantitative Research
Data Analysis
Strategy
Advocacy
Decision Making
Data Analytics
Power BI
Data Visualization
Customer Advocacy

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Insights Potential: Insight & Career Growth Guide


Real-time Customer Insights Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Insights in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Insights roles.

5401 Jobs in Singapore
5401
4542 Jobs in Singapore
4542
Download Customer Insights Jobs Trends in Singapore and Singapore

Are You Looking for Customer Insights Lead Job?

Great news! is currently hiring and seeking a Customer Insights Lead to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SOURCEO PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Insights Lead Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Insights Lead?

Key qualifications for Customer Insights Lead typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Customer Insights Lead, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Insights Lead Job Success

SOURCEO PTE. LTD. interview tips for Customer Insights Lead

Here are some tips to help you prepare for and ace your Customer Insights Lead job interview:

Before the Interview:

Research: Learn about the SOURCEO PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Insights Lead interview at SOURCEO PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SOURCEO PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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