Customer Officer MBA Internship

Job description

 We help the world run better

At SAP, we enable you to bring out your best.

Our company culture is focused on collaboration and a shared passion to help the world run better.

How?

We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Main responsibilities include the following:

• Dedicated resource to drive day to day support and oversight across all customer/partner accounts and internal stakeholder management across the region by which APJ President is has engagement with.
  
  
• Ensures that for customer/ partner accounts sponsored by the President, that all agreed priorities with customers/ partners are executed to successful completion by responsible teams, on behalf of the APJ President.
  
  
• This role will also provide additional support to APJ COS in driving new GTM, specific deal pursuits, demand gen initiatives aligned to APJ President/ SAP Board defined priorities to drive positive impact on revenue, customer satisfaction and pipeline.
  
  
• Working closely with APJ COS:
• Proactively strategize involvement in President’s top-interest customer/partner accounts
• Vetting, qualifying and prepping President’s customer interactions
• Synthesize complex information and report it in a way that is simple for President to consume
• Drive a quick, high-quality response to follow-up actions from President meetings.
  
  Establish effective communication channels to our customers
• Oversee operations of Customer Office including reporting, Customer Office templates and processes
• Manage Office of the President, APJ for Customer Tool, providing a shared history of APJ President’s interactions

• • Understand the customers’ situation, especially critical escalations, and trigger corresponding measures
  • Organize calls with higher management or project leads at customers
  • Involve development and other SAP teams on a need basis
  • Maintain up-to-date systems and perform administrative tasks according to set policies and procedures.
    
    
  • Perform tasks in a proactive and anticipatory way without guidance from a higher level.
    
    
  • Act as Single Point of Contact for assigned responsibilities and act as a “driver”
  • Prepare and design briefing documents in advance of executive meetings
  • Coordination, organization and documentation of meetings and drive follow up of agreed on activities
  • Continually look for ways to add value and provide additional solutions to increase customer satisfaction, growth and retention

• Develop a close working relationship with other board areas and regional president’s offices Strategize and support coordination of regional President trips
• Strategize and support coordination of regional President trips
• Manage Office of the President strategic initiatives and projects as assigned
• Maintain a strong executive presence and role-model SAP’s passions
• Be responsible, manage and perform approval for APJ Quote to Cash (Q2C) applying highest level of across all Q2C and ensure visibility is provided to relevant Board approve

Experience & Language Requirements Expertise in Managing a Global Network

The ideal candidate is an excellent communicator with strong empathy and the ability to motivate and influence individuals beyond her/his direct field of control.

This person is appropriately aggressive, yet composed and respectful.

The ideal candidate understands how to leverage all areas of the organization, applying the right social skills to ensure that the business requirements and goals are successfully met.

Performance Driven and Fast-paced:

The ideal candidate thrives on hard work and consistent challenges and acts quickly on her/his feet.

This person thrives in a demanding, quick turnaround environment where change is a daily reality.

Product and Technical Exposure:

Thorough understanding of SAP’s products and how they work together in an overall IT landscape and strategy.

In addition to these critical competencies, the ideal candidate shows the following characteristics: Cultural Awareness - Demonstrate cultural awareness and respect.

Global level experience preferred.

Team-oriented - Able to build strong relationships across the organization and experience levels.

Problem-solver - Assess difficult issues/situations and find reasonable resolutions under pressure.

Detail-oriented - Maintains extremely high levels of organization and discipline for detail.

Preferred profile characteristics for the ideal candidate are:

• Strong project management skills
• Ability to build a high volume of productive, regional and global relationships
• Strong problem solving skills while delivering on time and with high quality
• Excellent verbal and written communication skills, additional language skills is a plus
• Client-facing experience preferred
• Excellent command of the English language, both written and spoken
• Ability to multi-task while handling large volume of tasks with a keen sense of prioritization.
  
  
• Be trustworthy and able to handle confidential information
• Be comfortable engaging with Board, C-level and most senior executives within the company
• Possess understanding SAP commercial structures to support responsibilities on Q2C

Education

• Tertiary degree in business or equivalent
• Master of Business Administration or equivalent preferred
• Advanced knowledge of SAP’s internal processes
• Advanced C-Level executive writing skills
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
• Solid work experience leading projects, teams or organizations
• Background in Sales processes/ supporting sales cycles preferred, but not mandatory

WHAT YOU GET FROM US

Success is what you make it.

At SAP, we help you make it your own.

A career at SAP can open many doors for you.

If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively.

Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves.

At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best.

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer.

We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the .

Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 415538  | Work Area: Administration  | Expected Travel: 0 - 10%  | Career Status: Student  | Employment Type: Limited Full Time   | Additional Locations: #LI-Hybrid.

Required Skill Profession

Business Operations Specialists