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Urgent! Customer Operations & Services Officer (1 year contract) Job Opening In Singapore, Singapore – Now Hiring TOTALENERGIES MARKETING ASIA-PACIFIC MIDDLE EAST

Customer Operations & Services Officer (1 year contract)



Job description

Contexte et environnement

International and multicultural environment, complex organization with various actors in the network.

Permanent evolving shipping industry with a strong competition between major oil company competitors and new entrants.

Activités

Order and Delivery Management Activities

  • Provide timely and right information for customer's enquiry on price, product availability and extra costs.

    Extra costs must be accepted by customer
  • Ensure customers with credit block are flagged to Credit Management and Marine Manager in-charge for resolution before arrangement of delivery
  • Avoid mis-delivery and minimize cost of delivery.

    In event of mis-delivery or shortage, seek alternatives and provide options to customers
  • Manage customers and suppliers claims and seek approval from the RCSM Deputy/ Regional CS Manager if required
  • Contribute to build up and maintain customer relationships and ensure customer satisfaction
  • Ensure orders are executed are in compliance with TotalEnergies’s ethics and TotalEnergies Lubmarine’s policy.
  • Administration Activities

  • Handle emails and answer telephone enquiries.
  • Perform filing and archiving
  • Perform ad hoc tasks upon management request.
  • Organization Administration

  • Out of office coverage
  • Identify best practices and share suggestions about possible improvement
  • Act in accordance with local legislations, Group ethic rules and safety / quality specification
  • Profil du candidat

    Experience in Customer Service with a min.

    3 years’ experience

    Good communication and interpersonal skills, attention to details.

    Proactive & innovative in seeking alternatives

    Informations supplémentaires

    TotalEnergies valorise la diversité, promeut le développement individuel et offre des opportunités d'emploi égales à tous les candidats.


    Required Skill Profession

    Information And Record Clerks



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