- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Outreach Officer (General Insurance Telesales).
Urgent! Customer Outreach Officer (General Insurance Telesales) Job Opening In Singapore, Singapore – Now Hiring ECICS LIMITED
About Us
ECICS LIMITED is a leading provider of general insurance solutions in Singapore.
With a focus on customer service and innovation, we aim to offer tailored insurance products and exceptional support.
As a dynamic organisation, we are committed to the development of our employees and business growth.
Position: Customer Outreach Officer (General Insurance)
This full-time role is based in the Paya Lebar East Region.
You will handle enquiries, resolve customer issues, and promote our general insurance products, playing a vital role in delivering exceptional customer service.
Roles & Responsibilities:
Conduct outbound telesales activities to acquire new and renewal customers for our general insurance products.
Create sales urgency and add value to customers for our retail motor, commercial motor, maid insurance, and other retail lines.
Respond professionally to customer queries via phone, email, and chat, facilitating resolution and anticipating needs.
Perform verification checks on all existing customers as per SOP and regulatory requirements.
Maintain service quality and professional conduct, including support for intermediaries.
Ensure accuracy of customer information and complete documentation.
Coordinate with other departments for timely onboarding of cases.
Follow company policies, procedures, and guidelines.
Assist supervisors in preparing reports and initiatives to improve sales and service strategies.
Qualifications & Requirements:
a) Education
GCE O-Level / Diploma or equivalent
General Insurance certifications such as BCP, PGI, and CommGI are essential.
Candidates without these certificates may be considered if they pass all certifications within 2 months.
b) Work Experience
At least 2 years of telesales experience
Knowledge of general insurance personal lines products
Experience managing call centres and using telephony tools
Proven sales ability and technical knowledge of sales processes
Experience working in a computerized environment
Strong interpersonal skills across multiple levels
Pleasant telephone manner
c) Communication Skills
Effective oral and written communication skills in English; proficiency in another local language is preferred
Consultative negotiation skills to explore alternatives and reach mutually acceptable outcomes
Excellent customer service skills, with a focus on exceeding customer expectations
Ability to explore alternatives, anticipate needs, and prioritize customer satisfaction
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Outreach Potential: Insight & Career Growth Guide
Real-time Customer Outreach Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Outreach in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5429 jobs in Singapore and 4568 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Outreach roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ECICS LIMITED is currently hiring and seeking a Customer Outreach Officer (General Insurance Telesales) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Outreach Officer (General Insurance Telesales) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ECICS LIMITED adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Outreach Officer (General Insurance Telesales) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Outreach Officer (General Insurance Telesales) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Outreach Officer (General Insurance Telesales), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Outreach Officer (General Insurance Telesales) interview at ECICS LIMITED, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ECICS LIMITED's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Outreach Officer (General Insurance Telesales) is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!