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Urgent! Customer Relations Executive - ACX Job Opening In singapore sg – Now Hiring Helius

Customer Relations Executive ACX



Job description

The position exists in order to represent the business in assisting, responding and resolving customer issues via the service journey (self service and chatbot) with the objective of ensuring a positive customer experience and satisfaction by providing a quality level of service consistent with accurate information and in a timely manner within the limits of the customer service policies and procedures, service quality guidelines, business rules and license regulations.

Job Description:

1.

Customer Servicing


• Assist, respond, assess, record, escalate and resolve customers' requests, queries, concerns and complaints in order to address questions and help create positive customer experience by providing quality level of service consistently with accurate information and in a timely manner.

2.

Encourage Self-service


• Identify, suggest, inform and provide self service answers within the chatbot best suited to the customers needs in order to increase engagement and containment of customers within the chatbot and to encourage self service actions leading to reduced reliance on manual workflows.

3.

Content Validation


• Reads, comprehend, compose, translate, validate, review and maintain communication contents from business to customers

4.

Data Analysis and Reporting


• Reads, comprehends and analyses data from systems

• Data Accuracy Validation, Heatmaps and data trends in GA/Matomo/Tableau



Job Requirements

• Diploma in any field with Customer Service Experience

• General knowledge of e-commerce business with understanding of good customer service

• Integrity, Innovative, Customer Centric mindset, Attention to detail, Outstanding communication skills, Experience in customer service is essential

• Good time management with ability to work under pressure for a results-oriented approach

• Willingness to work on rotating shift

• Proficient in native language (Vietnamese); good knowledge of English

is a definite plus

• Working knowledge in MS Office

• Basic analytical / information gathering skills

• Understands workflow process and improvements

• Tech savvy with service support softwares and relevant computer programs

• Basic coding knowledge such as VBA, macros


Required Skill Profession

Information And Record Clerks



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    Unlock Your Customer Relations Potential: Insight & Career Growth Guide


  • Real-time Customer Relations Jobs Trends in singapore, sg, Singapore (Graphical Representation)

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Helius adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:
    • 1. Independence
    • 2. Loyalty
    • 3. Impartiality
    • 4. Integrity
    • 5. Accountability
    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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  • Interview Tips for Customer Relations Executive ACX Job Success
    Helius interview tips for Customer Relations Executive   ACX

    Here are some tips to help you prepare for and ace your job interview:

    Before the Interview:
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    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    • Follow Up: Send a thank-you email to the interviewer within 24 hours.
    Additional Tips:
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    Final Thought:

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