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Urgent! Customer Relations Executive - ACX Job Opening In singapore sg – Now Hiring Helius
The position exists in order to represent the business in assisting, responding and resolving customer issues via the service journey (self service and chatbot) with the objective of ensuring a positive customer experience and satisfaction by providing a quality level of service consistent with accurate information and in a timely manner within the limits of the customer service policies and procedures, service quality guidelines, business rules and license regulations.
Job Description:
1.
Customer Servicing
• Assist, respond, assess, record, escalate and resolve customers' requests, queries, concerns and complaints in order to address questions and help create positive customer experience by providing quality level of service consistently with accurate information and in a timely manner.
2.
Encourage Self-service
• Identify, suggest, inform and provide self service answers within the chatbot best suited to the customers needs in order to increase engagement and containment of customers within the chatbot and to encourage self service actions leading to reduced reliance on manual workflows.
3.
Content Validation
• Reads, comprehend, compose, translate, validate, review and maintain communication contents from business to customers
4.
Data Analysis and Reporting
• Reads, comprehends and analyses data from systems
• Data Accuracy Validation, Heatmaps and data trends in GA/Matomo/Tableau
Job Requirements
• Diploma in any field with Customer Service Experience
• General knowledge of e-commerce business with understanding of good customer service
• Integrity, Innovative, Customer Centric mindset, Attention to detail, Outstanding communication skills, Experience in customer service is essential
• Good time management with ability to work under pressure for a results-oriented approach
• Willingness to work on rotating shift
• Proficient in native language (Vietnamese); good knowledge of English
is a definite plus
• Working knowledge in MS Office
• Basic analytical / information gathering skills
• Understands workflow process and improvements
• Tech savvy with service support softwares and relevant computer programs
• Basic coding knowledge such as VBA, macros
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Unlock Your Customer Relations Potential: Insight & Career Growth Guide
Real-time Customer Relations Jobs Trends in singapore, sg, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Relations in singapore, sg, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5916 jobs in Singapore and 4988 jobs in singapore, sg. This comprehensive analysis highlights market share and opportunities for professionals in Customer Relations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Helius is currently hiring and seeking a Customer Relations Executive ACX to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Relations Executive ACX Jobs singapore sg.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Helius adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Relations Executive ACX Jobs Singapore varies, but the pay scale is rated "Standard" in singapore sg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Relations Executive ACX typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Relations Executive ACX, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Relations Executive ACX interview at Helius, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Helius's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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