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Customer Relations Executive - ACX Job Opening In singapore sg – Now Hiring Helius


Job description

The position exists in order to represent the business in assisting, responding and resolving customer issues via the service journey (self service and chatbot) with the objective of ensuring a positive customer experience and satisfaction by providing a quality level of service consistent with accurate information and in a timely manner within the limits of the customer service policies and procedures, service quality guidelines, business rules and license regulations.

Job Description:

1.

Customer Servicing


• Assist, respond, assess, record, escalate and resolve customers' requests, queries, concerns and complaints in order to address questions and help create positive customer experience by providing quality level of service consistently with accurate information and in a timely manner.

2.

Encourage Self-service


• Identify, suggest, inform and provide self service answers within the chatbot best suited to the customers needs in order to increase engagement and containment of customers within the chatbot and to encourage self service actions leading to reduced reliance on manual workflows.

3.

Content Validation


• Reads, comprehend, compose, translate, validate, review and maintain communication contents from business to customers

4.

Data Analysis and Reporting


• Reads, comprehends and analyses data from systems

• Data Accuracy Validation, Heatmaps and data trends in GA/Matomo/Tableau



Job Requirements

• Diploma in any field with Customer Service Experience

• General knowledge of e-commerce business with understanding of good customer service

• Integrity, Innovative, Customer Centric mindset, Attention to detail, Outstanding communication skills, Experience in customer service is essential

• Good time management with ability to work under pressure for a results-oriented approach

• Willingness to work on rotating shift

• Proficient in native language (Vietnamese); good knowledge of English

is a definite plus

• Working knowledge in MS Office

• Basic analytical / information gathering skills

• Understands workflow process and improvements

• Tech savvy with service support softwares and relevant computer programs

• Basic coding knowledge such as VBA, macros

Required Skill Profession

Information And Record Clerks


  • Job Details

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Unlock Your Customer Relations Potential: Insight & Career Growth Guide


Real-time Customer Relations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Relations in singapore, sg, Singapore, highlighting market share and opportunities for professionals in Customer Relations roles.

5269 Jobs in Singapore
5269
4337 Jobs in Singapore, Sg
4337
Download Customer Relations Jobs Trends in Singapore, Sg and Singapore

Are You Looking for Customer Relations Executive ACX Job?

Great news! is currently hiring and seeking a Customer Relations Executive ACX to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Helius adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Relations Executive ACX Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in singapore sg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Relations Executive ACX?

Key qualifications for Customer Relations Executive ACX typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Relations Executive ACX?

To improve your chances of getting hired for Customer Relations Executive ACX, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Relations Executive ACX Job Success

Helius interview tips for Customer Relations Executive   ACX

Here are some tips to help you prepare for and ace your Customer Relations Executive ACX job interview:

Before the Interview:

Research: Learn about the Helius's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Relations Executive ACX interview at Helius, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Helius's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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