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Customer Relations Executive Job Opening In Central Singapore Community Development Council – Now Hiring Kinokuniya Book Stores of Singapore Pte Ltd


Job description

The Job

Customer Service & Support

· Act as the primary point of contact for customer enquiries, requests and feedback, across all platforms, ensuring prompt and professional responses.

·  Provide accurate information on company's products, services, promotions, and policies.

·  Manage service recovery efforts and ensure thorough follow-up until issues are fully resolved, while upholding high standards of service quality.

·  Deliver a positive customer experience that strengthens satisfaction and loyalty.

Customer Engagement & Relationship Management

· Build and maintain strong, long-term relationships with customers to foster engagement and trust.

· Support the planning and execution of customer-related programs, campaigns, and loyalty initiatives.

·  Coordinate with internal departments (e.g., Sales, Marketing, Operations) to address customer needs and ensure seamless service delivery.

·  Gather, analyze and report customer feedback to identify trends, service gaps and opportunities for improvement.

Operational & Administrative Support

· Maintain accurate and updated customer interaction records in CRM systems.

· Prepare reports on customer service performance, feedback, and satisfaction levels.

· Assist in developing FAQs, service guides and customer communication materials.

· Provide input on processes and policies to improve customer service quality and efficiency.

Pre-requisites

· Degree/Diploma in Business, Communications or related disciplines.

· 2 to 3 years of work experience in customer service, client relations, or membership services preferred.

· Strong interpersonal and communication skills with a customer-first mindset.

· Good problem-solving abilities and able to remain calm under pressure.

· Organized, meticulous, and able to manage multiple priorities effectively.

· Service-oriented team player who can also work independently in a fast-paced retail environment.

· Must be willing to work after-office hours, including retail hours, weekends and public holidays when required for events, membership drives or customer engagement activities.

· Effectively bilingual (spoken & written).

· Familiarity with CRM systems and customer engagement tools will be an advantage.

· Experienced professionals are welcomed to apply.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Relations Potential: Insight & Career Growth Guide


Real-time Customer Relations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Relations in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in Customer Relations roles.

5269 Jobs in Singapore
5269
4734 Jobs in Central Singapore Community Development Council
4734
Download Customer Relations Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for Customer Relations Executive Job?

Great news! is currently hiring and seeking a Customer Relations Executive to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Kinokuniya Book Stores of Singapore Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Relations Executive Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Relations Executive?

Key qualifications for Customer Relations Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Relations Executive?

To improve your chances of getting hired for Customer Relations Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Relations Executive Job Success

Kinokuniya Book Stores of Singapore Pte Ltd interview tips for Customer Relations Executive

Here are some tips to help you prepare for and ace your Customer Relations Executive job interview:

Before the Interview:

Research: Learn about the Kinokuniya Book Stores of Singapore Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Relations Executive interview at Kinokuniya Book Stores of Singapore Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Kinokuniya Book Stores of Singapore Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Relations Executive Positions

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