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Customer Relations Executive Job Opening In Singapore, Singapore – Now Hiring Eu Yan Sang


Job description

Overview

Eu Yan Sang Singapore is seeking a passionate and service-oriented Customer Relations Executive to join our Customer Relations team.

In this role, you will act as the first point of contact for customers across our diverse sales channels — including retail, e-commerce, wholesale, e-marketplaces, and social media platforms.

You will respond to customer enquiries through multiple communication channels, delivering a consistently professional, empathetic, and efficient customer experience that upholds Eu Yan Sang Singapore’s brand reputation and image.

You will support CRM administrative tasks, such as maintaining and updating member records, assisting with loyalty program adjustments, and coordinating membership-related requests.

Additionally, you will function as a bridge between customers and our in-house Traditional Chinese Medicine (TCM) or product experts to help address detailed product-related enquiries.

This role partners closely with internal stakeholders to ensure prompt and effective resolution of customer feedback, supporting our mission of providing trusted wellness solutions to the community.

Key Responsibilities:

  • Handle customer enquiries across all sales channels and platforms (retail, e-commerce, wholesale, e-marketplaces, social media).

  • Respond to customers via hotline, email, WhatsApp, and social messaging tools promptly and professionally.

  • Answer product-related queries and liaise with in-house TCM/product experts to convey accurate information to customers.

  • Maintain and update customer and member records, including changes of address, contact details, loyalty points adjustments, and other membership-related data.

  • Support Customer Relations Senior Executive and Assistant Manager in executing customer experience initiatives.

  • Work closely with internal teams (e.g., Product Quality, E-commerce, Retail Operations, Warehouse) to resolve customer queries and issues end-to-end.

  • Manage customer feedback and complaints with empathy, patience, and professionalism, ensuring fair and satisfactory resolution.

  • Uphold the brand reputation and image of Eu Yan Sang Singapore through consistent, courteous, and knowledgeable customer interactions.

  • Maintain accurate records of customer interactions and escalate complex or unresolved issues when necessary.

  • Contribute to process improvement initiatives for customer service operations and CRM administration.

  • Perform any other ad-hoc duties as assigned by the reporting manager(s).

Qualifications, Skills and Knowledge

  • 2–3 years of experience in customer service or customer relations roles, preferably in retail, consumer goods, or e-commerce environments.

  • Proficient in both written and spoken English and Mandarin to effectively communicate with a diverse customer base.

  • Strong interpersonal and communication skills with a customer-focused mindset.

  • Mature, even-tempered, and able to remain calm and professional under pressure.

  • Good organizational, problem-solving, and administrative skills with attention to detail.

  • Ability to work effectively with cross-functional teams.

  • Familiarity with Microsoft Office applications and customer service/CRM systems.

  • Able to work both independently and as part of a team in a dynamic environment.

  • Flexible and adaptable to business needs and operational changes.

We regret that only shortlisted candidates will be notified.

Seniority level

  • Associate

Employment type

  • Full-time

Job function

  • Customer Service and Administrative

Industries

  • Health, Wellness & Fitness

Get notified about new Customer Relations Executive jobs in Singapore, Singapore .

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Required Skill Profession

Communication & Pr


  • Job Details

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Unlock Your Customer Relations Potential: Insight & Career Growth Guide


Real-time Customer Relations Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Relations in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Relations roles.

5159 Jobs in Singapore
5159
4273 Jobs in Singapore
4273
Download Customer Relations Jobs Trends in Singapore and Singapore

Are You Looking for Customer Relations Executive Job?

Great news! is currently hiring and seeking a Customer Relations Executive to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Eu Yan Sang adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Relations Executive Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Relations Executive?

Key qualifications for Customer Relations Executive typically include Communication & Pr and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Relations Executive?

To improve your chances of getting hired for Customer Relations Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Relations Executive Job Success

Eu Yan Sang interview tips for Customer Relations Executive

Here are some tips to help you prepare for and ace your Customer Relations Executive job interview:

Before the Interview:

Research: Learn about the Eu Yan Sang's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Relations Executive interview at Eu Yan Sang, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Eu Yan Sang's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Relations Executive Positions

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