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Customer Relations Executive Job Opening In singapore sg – Now Hiring Marina Bay Sands


Job description

JOB SCOPE

Summary of Job Responsibilities

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

  • Provide excellent and delightful service to casino guests and assist them with their needs and requests.
  • Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.).

  • Conduct guided MBS Casino familiarization tours for guests.
  • Introduce programs (with the relevant terms and conditions) to potential Paiza players.
  • Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.
  • Provide personalized service and establish close rapport with assigned patrons.

  • Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions.
  • Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests.
  • Assist with execution of Special Events and Promotions.
  • Ensure compliance to the organization’s guidelines and regulations when carrying out work duties.
  • Perform all other adhoc duties as and when required.



  • JOB REQUIREMENTS

    Education & Certification

  • Minimum 'N' levels, 'O' levels, 'A' levels or Diploma holders

  • Experience

  • Prior experience in a Hospitality or Customer Service role preferred.
  • Fresh Graduate / Candidates with no relevant work experience are welcomed to apply.
  • Competencies

  • Customer-focused, excellent team player and possess good problem-solving skills.
  • Proficient in Microsoft Windows, Word and Excel.
  • Must be fluent in Mandarin and English as the successful candidate will be required to liaise with Mandarin and English speaking guests.

    Other Asian dialects or languages will be viewed favorably.
  • Able to work on rotating shifts, public holidays and weekends.
  • Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore.

    Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.

    #LI-DNI

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Relations Potential: Insight & Career Growth Guide


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    Are You Looking for Customer Relations Executive Job?

    Great news! is currently hiring and seeking a Customer Relations Executive to join their team. Feel free to download the job details.

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Marina Bay Sands adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Customer Relations Executive Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in singapore sg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Relations Executive?

    Key qualifications for Customer Relations Executive typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Relations Executive Job Success

    Marina Bay Sands interview tips for Customer Relations Executive

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    Research: Learn about the Marina Bay Sands's mission, values, products, and the specific job requirements and get further information about

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