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Urgent! Customer Relations Supervisor (Mandarin Speaking) Job Opening In singapore sg – Now Hiring Helius

Customer Relations Supervisor (Mandarin Speaking)



Job description

The position exists in order to supervise, develop, train, analyze, report and support daily activities of the customer service operating department and the performance of its operating officers with the objective of leading, inspiring, motivating the customer service representatives on how to deliver the best customer service possible and providing necessary support and information to superiors and other departments for strategy implementation within the limits of the customer service policies and procedures, service quality guidelines, business rules and license regulations.

Job Description:

Customer Servicing


• Coordinate, assist, monitor, respond, guide, manage, investigate, assess, record, escalate and resolve customers' requests, queries, concerns and complaints

Operations Management

• Identify, design, draft, propose, interpret, communicate, publish, maintain, update, apply and review documentation on operating standards, processes, policies and procedures, service standards and practices People Management

• Identify, plan, collaborate, design, recommend, develop, train, coach, support, review, supervise and authorize daily tasks assignment, workforce scheduling, performance of customer service representatives and compliance of operating practices

System and Content Validation

• Test, read, comprehend, compose, translate, validate, review, escalate and maintain systems and communication contents from business to customers

Data Collation

• Plan, prepare, compile, consolidate, interpret, formulate and report customer service operation performance and customers interaction statistics and records



Requirements

  • Diploma in any field
  • Minimum 2.5 years of Customer Service/Call Center experience
  • Minimum 1 year of experience leading others
  • General knowledge of ecommerce business and technology
  • Expectations of quality customer services
  • Good understanding of customers behaviour and culture preference in the targeted markets of the business
  • Excellent verbal and written communication skills in Chinese
  • Good computer skills and proficient in Microsoft applications
  • Typing speed of at least 30 words per minute
  • Good analytical / information gathering skills, interpersonal skills, Problem solving skills, Delegation skills & Ability to prioritize and organize

  • Required Skill Profession

    Supervisors Of Office And Administrative Support Workers



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      Unlock Your Customer Relations Potential: Insight & Career Growth Guide


    • Real-time Customer Relations Jobs Trends in singapore, sg, Singapore (Graphical Representation)

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Helius adheres to the cultural norms as outlined by Expertini.

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      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
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      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
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      Helius interview tips for Customer Relations Supervisor (Mandarin Speaking)

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      • Other Openings
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