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Job Description
This role is based in Malaysia.
Inbound Call Management:
- Handle Sales, Salvage & Termination hotline inquiries, promote our products and services, and provide prompt and professional responses to customer questions to close sales and build strong customer relationships over the phone.
- Resolve customer issues efficiently, ensuring high levels of customer satisfaction.
- Provide accurate product information, pricing, and solutions to meet customer needs.
- Proactively perform upselling and cross-selling of additional StarHub services.
- Maintain accurate customer records in the CRM system, ensuring all interactions are documented.
Outbound Sales Activities:
- Conduct outbound sales calls to potential and existing customers to promote telecommunication products and services (e.g., internet, mobile plans, or bundled packages).
- Identify customer needs and provide tailored solutions that meet their requirements.
- Proactively perform upselling and cross-selling of additional telecommunication services.
- Follow up on leads generated through marketing campaigns, referrals, or inquiries.
- Achieve or exceed individual and team daily, weekly, and monthly sales targets to meet all KPIs set out in Service Quality Standards and Balanced Scorecard.
Qualifications
- Proven experience in telesales, customer service, or a related role (telecommunication industry experience is a plus).
- Strong verbal communication and active listening skills.
- Ability to handle high call volumes while maintaining quality and professionalism.
- Goal-oriented mindset with the ability to handle objections and close deals effectively.
- Excellent problem-solving skills and a customer-first mindset.
- Highly motivated and sales-driven individual who is also an excellent team player.
- Proficient in using CRM systems, telecommunication tools, and Microsoft Office applications.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Telecommunications
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