- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Customer Satisfation Coordinator.
Urgent! Customer Satisfation Coordinator Job Opening In Singapore, Singapore – Now Hiring Safran
Customer Satisfation Coordinator
**Job details**
**General information**
**Entity**
Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets.
Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible.
Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets.
Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's World's best companies 2024 ranking.
Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded.
It offers the widest range of helicopter turboshafts in the world and has more than 2,500 customers in 155 countries.
**Reference number**
2025-159712
**Job details**
**Domain**
Programs / Customer Relations
**Job field / Job profile**
Customer services and support - Customer support & services management (CSSM)
**Job title**
Customer Satisfation Coordinator
**Employment type**
Permanent
**Part time / Full time**
Full-time
**Job description**
YOUR MISSION AND RESPONSIBILITIES
Manage information exchange related to customer satisfaction
• Review and validate the internal CRM (Customer Relationship Management) reports to enable their usage by other company stakeholders
• Ensure that CRM activities, including customer complaints have a pilot and that an answer is provided to the customer within the defined timeframe
• Ensure the dissemination of major information between corporate and sites (e.g. through a dedicated information letter, a regular business intelligence newsletter or technical newsletters)
• Manage global customer satisfaction on a regular basis
• Capture and analyze customer satisfaction through a Customer Satisfaction Overview and the company CRM in order to capitalize information
• Facilitate Customer Satisfaction team rituals with all stakeholders (e.g. commercial sites, technical, program, quality, commercial teams)
• Coordinate with this various stakeholders the action plans to recover to a good level of customer satisfaction
• Summarize and express the contributions expected from each contributor in all sectors of the company (e.g. engineering, industrial, program)
Define the axes of development of operator customer satisfaction in the mid to long-term
• Co-design, conduct and analyze the Safran internal customer satisfaction survey
• Analyze the external satisfaction surveys received from specialized magazines
• Identify mid to long-term improvements (incl.
new services or service features)
• Structure a global improvement plan and monitor its progress
• Assist the management team (from Asia & France) in the preparation and the steering of our customer councils (working group with customers to improve Safran products and services)
Contribute to active listening and customer orientation in the company and ensure wide communication of Safran successes to improve customer perception
• Build internal communication plans to relay satisfaction surveys results
• Build external communication plans to relay satisfaction surveys results incl.
our major improvements
Coordinate and organize customer council meeting
Participate actively in contributing to FO improvement projects and tasks
Perform other tasks assigned by the Line Manager
**Candidate skills & requirements**
REQUIREMENTS & SKILLS
• At least a bachelor's degree or equivalent in business, management or a related discipline
• Master's degree is a plus
• 2 to 5 years of relevant experience, ideally in customer service or support roles
• Aviation industry experience or aerospace knowledge are a plus
• Meticulous, strong analytical skills, keen attention to detail
• Strong organizational abilities, structured and capable to prioritize
• Good team player, capable to work with various stakeholders and be autonomous
• Strong communication skills (oral & written)
• Customer satisfaction oriented
• Experience with all MS office applications
• Experience with CRM tools
**Job location**
**Job location**
Asia
**City (-ies)**
Singapore
**Applicant criteria**
**Minimum education level achieved**
Bachelor's Degree
**Minimum experience level required**
More than 3 years
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Customer Satisfation Potential: Insight & Career Growth Guide
Real-time Customer Satisfation Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Satisfation in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 4515 jobs in Singapore and 3719 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Satisfation roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Safran is currently hiring and seeking a Customer Satisfation Coordinator to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Satisfation Coordinator Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Safran adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Satisfation Coordinator Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Satisfation Coordinator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Satisfation Coordinator, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Satisfation Coordinator interview at Safran, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Safran's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Customer Satisfation Coordinator is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!