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Customer Service Administrator Job Opening In North West Community Development Council – Now Hiring Liebherr-Singapore Pte Ltd


Job description

What We Offer

Experience the Liebherr Culture and Belief of One Passion.

Many Opportunities.

Immerse in our diversified workforce and make a meaningful, real-world impact with our organisation.

We offer a competitive starting salary along with comprehensive medical and dental benefits.

Additional perks include two-way transportation provided to/from Clementi MRT, a friendly and nurturing environment and good work-life balance.

The Job

The position holder is responsible for handling an array of front-facing duties.

They will directly work with customers to answer their queries or provide additional support where needed.

 They will have to ensure customer service requests and payments are acted upon, processed, and recorded accurately and in a timely manner.

The Customer Service Administrator is expected to provide excellent service standards and maintain high customer satisfaction.

What You Can Expect of the Job

  • You'll manage all incoming calls regarding billing issues, product problems, service questions and general customer concerns.

  • You'll liaise and coordinate with our factory and customers on orders and shipments.

  • You'll build trust and sustainable relationships with customers through open and interactive communication.

  • You'll accept and register customers' feedback in our Customer Relationship Management (CRM) system.

  • You'll handle incoming calls from customers pertaining to enquiries on spare parts / after-sales servicing appointments / warranties.

  • You'll handle complaints, identify technical issues raised by customers over the phone, and provide first-level technical troubleshooting support and/or arrange technicians to perform onsite inspection/repair, if required.

  • You'll carry out all administrative duties related to after-sales services (tax invoice, delivery order, letter of credit) and daily stock check of spare parts.

  • You'll assist in export market data entry, documentation, and claims processing.

  • Any other duties as assigned.

What We Expect of You

  • Diploma/Nitec in Business or Mechanical Engineering.

  • A minimum of 2 years of relevant experience in a similar industry.

  • Proven customer support experience / as a customer service representative.

  • Experience with basic technical support for refrigerators (over-the-phone support) will be advantageous.

  • Familiarity with Microsoft Dynamics 365 CRM system.

  • Excellent verbal and written communication skills, managing stakeholders of all levels, both internal and external.

  • Meticulous and good organisational skills.

  • A team player, patient, empathetic and passionately communicative.

Who We Are

Liebherr-Singapore is part of the global acting Liebherr Group, with more than 54,000 employees globally.

We are responsible for the sales and after-sales services for ship and offshore cranes, earthmoving equipment, crawler cranes, tower cranes, mobile cranes, port equipment, refrigerators, freezers and the repairing of aerospace components.

Liebherr Appliances, headquartered in Germany, is one of the world's leading manufacturers of premium refrigeration for domestic and professional use.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in North West Community Development Council, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10980 Jobs in Singapore
10980
1782 Jobs in North West Community Development Council
1782
Download Customer Service Jobs Trends in North West Community Development Council and Singapore

Are You Looking for Customer Service Administrator Job?

Great news! is currently hiring and seeking a Customer Service Administrator to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Liebherr-Singapore Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Administrator Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North West Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Administrator?

Key qualifications for Customer Service Administrator typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Administrator?

To improve your chances of getting hired for Customer Service Administrator, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Administrator Job Success

Liebherr-Singapore Pte Ltd interview tips for Customer Service Administrator

Here are some tips to help you prepare for and ace your Customer Service Administrator job interview:

Before the Interview:

Research: Learn about the Liebherr-Singapore Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Administrator interview at Liebherr-Singapore Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Liebherr-Singapore Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Administrator Positions

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