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Customer Service Advisor Job Opening In Boon Keng MRT Station – Now Hiring EXTRA SPACE SINGAPORE HOLDINGS PTE. LTD.


Job description

Summary
The Customer Service Advisor (CSA) plays a key role in delivering exceptional customer service through voice and digital channels.

Working closely with the Operations Team, the CSA develops and implements enquiry handling protocols with a high level of customer service delivery.

The CSA handles inbound enquiries via telephone, live chat, what's App and online platforms—including chatbot escalations—ensuring timely and effective responses.

All channels' enquiries are to be addressed on the same or next working day (in the case of weekends and public holidays).

Essential Duties & Responsibilities:

  • Respond promptly to all customer enquiries received via all channels (phone, live chat, WhatsApp, chatbot escalations, and email) in accordance with company guidelines.

  • Promote and explain the company's self-storage products and services to prospective customers to drive conversions, explaining product features, pricing, and other relevant details.

  • Address questions, provide information about products or services, and offer solutions to customer issues.

  • Set up appointments for potential leads to visit facility based on customer interest and availability.

  • Route enquiries or escalate cases to relevant departments as necessary.

  • Monitor and assist chatbot interactions, taking over conversations when human intervention is needed.

    Investigate and resolve Chatbot drop off enquiries and any related matters.

  • Ensure all dropped calls or voicemails and missed chats are responded to within 24 hours or less, or the next working day.

  • Record details of customer interactions, including issues, solutions, and follow-up actions.

  • Participate actively in the development, implementation, ongoing management and continuous improvement of Contact Centre operations.

  • Manage backend administrative functions of Zoom Phone application and updates to the chatbot knowledge base and OneVoice application.

  • Coordinate activities with other internal departments to meet customer/business needs.

  • Recommend process and system improvements to enhance customer experience.

  • Record and update voice greetings, holiday messages, and auto-replies across communication platforms.

  • Willingness to act as a roaming backup Customer Service Executive as needed to support operational requirements (Training will be provided)

Language and Communication Skills:

  • Effective verbal and written communication, with strong verbal communication and persuasive sales techniques.

  • Professional writing skills for chat and email correspondence.

  • Active listening, and the ability to explain complex information clearly.

  • Empathy, patience, and the ability to build rapport with customers.

  • Capable of handling difficult conversations empathetically and with poise.

  • Ability to communicate effectively with team members.

  • Ability to analyse call/chat metrics and customer trends.

  • Familiarity with chatbot management is a plus.

Competencies:

  • Commercially minded in the context of customer service delivery, with a balance between efficiency and empathy.

  • Computer literate, proficiency in using relevant software, databases, and communication tools.

    Tech-savvy with the ability to adapt to new digital platforms, CRM tools, and AI systems.

  • Service-focused with a commitment to delivering excellent customer experiences.

    A strong customer focus is essential, demonstrated through empathy, patience, and a willingness to go the extra mile to resolve issues.

  • Collaborative team player with a strong sense of accountability.

    Collaborating with colleagues to achieve call centre goals and resolve complex issues is often necessary.

  • Self-motivated and proactive in suggesting improvements.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Boon Keng MRT Station, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10872 Jobs in Singapore
10872
25 Jobs in Boon Keng Mrt Station
25
Download Customer Service Jobs Trends in Boon Keng Mrt Station and Singapore

Are You Looking for Customer Service Advisor Job?

Great news! is currently hiring and seeking a Customer Service Advisor to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EXTRA SPACE SINGAPORE HOLDINGS PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Advisor Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Boon Keng MRT Station. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Advisor?

Key qualifications for Customer Service Advisor typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Advisor?

To improve your chances of getting hired for Customer Service Advisor, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Advisor Job Success

EXTRA SPACE SINGAPORE HOLDINGS PTE. LTD. interview tips for Customer Service Advisor

Here are some tips to help you prepare for and ace your Customer Service Advisor job interview:

Before the Interview:

Research: Learn about the EXTRA SPACE SINGAPORE HOLDINGS PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Advisor interview at EXTRA SPACE SINGAPORE HOLDINGS PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EXTRA SPACE SINGAPORE HOLDINGS PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Advisor Positions

Setting up job alerts for Customer Service Advisor is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!