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Customer Service Advisor Job Opening In Singapore, Singapore – Now Hiring Cycle & Carriage Industries Pte Ltd


Job description

Join Us as a Customer Service Advisor

Cycle & Carriage - Driving Passion Across Many Brands
At Cycle & Carriage, we carry a diverse portfolio of automotive brands and are united by a shared passion for excellence.

Joining us means becoming part of a successful organization where respect, collaboration, and continuous development are at the heart of everything we do.

We recognize and reward performance in meaningful ways-through growth opportunities and a culture that makes you feel valued.

The Opportunity

We are seeking a dedicated Customer Service Advisor to join our customer-centric team.

In this role, you will be the key point of contact for our clientele, ensuring their needs are met with professionalism and care.

You'll thrive in a dynamic environment that encourages learning, adaptability, and personal growth.

Key Responsibilities

  • Handle customer bookings, enquiries, and complaints across multiple channels promptly and professionally.

  • Understand and communicate vehicle service or repair needs, preparing accurate quotations for customer approval.

  • Build trust and long-term relationships with customers, enhancing their engagement and satisfaction.

  • Coordinate with the workshop to ensure timely completion of jobs and keep customers informed of progress.

  • Provide clear, accurate information and offer appropriate solutions to address customer concerns.

  • Collect and present customer feedback to support continuous service improvement.

  • Support the Customer Service Manager in evaluating and enhancing service processes and practices.

Qualifications

  • GCE 'O' Levels or Nitec/Higher Nitec in automotive-related fields.

  • Minimum 2 years of experience in customer service or sales roles.

  • Prior experience in the automotive industry is a plus, but not required.

  • Basic understanding of vehicle functions and maintenance is preferred.

  • Strong commitment to delivering excellent customer service and enhancing customer satisfaction.

  • Excellent communication skills and a collaborative mindset to work effectively with various stakeholders.

About the Company

A member of the Jardine Cycle & Carriage Group, C&C is one of the leading automotive groups in Singapore.

We started out in 1899 as a trader in nutmegs and other sundries.

In more than 100 years since, we have grown to become a major player in the automotive industry in Singapore, retailing Mercedes-Benz, Mitsubishi, Kia and Citroën passenger cars and commercial vehicles.

At Cycle & Carriage, it is more than just the recognition we have earned as being the leader in its class.

Exceptional Journeys encapsulates our passion for our existence.

Bringing together high-performing team members and technical excellence to create people-focused experiences that consistently exceed expectations.

Whether it is a customer we serve, an employee that we engage, a brand that we carry, we want to support them in creating exceptional journeys for themselves.

  • HR Asia's Best Companies to Work Platinum Award in 2024 (10th consecutive year winner)
  • Happiest Workplace Award 2024
  • Finalist in HR Excellence Awards 2016 for Recruitment and Leadership Development
  • Winner of Innovative Talent Acquisition Strategy Award in the Annual Jardine Matheson HR Conference 2016
  • Winner of Excellence In Innovative Use of HR Technology in HR Excellence Awards 2017
  • Merit for Singapore Health Award as awarded by Health Promotion Board
  • Jardine Matheson HR Conference 2017, where we clinched the Best Employer Brand, Best Work-Life Balance and Best HR Team Awards.

  • Jardine Matheson HR Conference 2018 for Excellence in Employee Transformation
  • Bronze Award in HR Excellence Award 2019 for Excellence in HR Innovation

(You would be notified if you are shortlisted.

By submitting your application, you consent to the collection, use and disclosure of your personal data contained in this document by Jardine Cycle & Carriage Limited and its subsidiaries and affiliates, for assessing your career application).

#J-18808-Ljbffr

Required Skill Profession

Customer Service


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10979 Jobs in Singapore
10979
9023 Jobs in Singapore
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Download Customer Service Jobs Trends in Singapore and Singapore

Are You Looking for Customer Service Advisor Job?

Great news! is currently hiring and seeking a Customer Service Advisor to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Cycle & Carriage Industries Pte Ltd adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Advisor Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Advisor?

Key qualifications for Customer Service Advisor typically include Customer Service and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Customer Service Advisor, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Advisor Job Success

Cycle & Carriage Industries Pte Ltd interview tips for Customer Service Advisor

Here are some tips to help you prepare for and ace your Customer Service Advisor job interview:

Before the Interview:

Research: Learn about the Cycle & Carriage Industries Pte Ltd's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Advisor interview at Cycle & Carriage Industries Pte Ltd, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Cycle & Carriage Industries Pte Ltd's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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