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Customer Service Agent / Customer Service Officer | Up to 3000 | Changi Job Opening In North East Community Development Council – Now Hiring GMP Group HQ


Job description

Position: Customer Service Agent / Customer Service Officer

Basic: $1700-$2500

Working Date & Time: 6 days, Rotating Shift

Working Location: Changi Airport Terminals

Benefit: 12 days AL, $200-$500 Shift Allowance, OT Allowance, AWS, Performance Bonus, Joining Bonus, Staff Transport

(**Transport provided for staff working midnight)

Job Responsibilities:

  • Lead and oversee daily operations to ensure smooth passenger handling and service excellence.

  • Guide, train, and motivate staff while maintaining high standards in service, grooming, and discipline.

  • Ensure compliance with safety, security, and SOPs from airlines, airport authorities, and the company.

  • Support Duty Manager in team deployment and operational needs.

  • Greet, check in, and assist passengers—including those with special needs—ensuring a smooth departure experience.

  • Provide customer service in premium lounges, handle meet-and-greet duties, buffet setups, and basic system transactions.

  • Communicate professionally with passengers and team members, delivering a warm and efficient service experience.

Job Requirements:

  • Able to work in rotating shifts and weekends.

  • Able to communicate effectively with international passengers, with strong communication and customer interaction skills.

  • Pleasant with a cheerful disposition and good interpersonal skills
  • Team player in a fast-faced environment.

  • Independent and able to multi-task
  • Able to priorities tasks effectively to ensure most important tasks are completed on time.

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | 09C3051 | Charlotte Tan | R

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions.

e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions.

e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltds PDPA and e2is PDPA.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in North East Community Development Council, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10980 Jobs in Singapore
10980
1808 Jobs in North East Community Development Council
1808
Download Customer Service Jobs Trends in North East Community Development Council and Singapore

Are You Looking for Customer Service Agent / Customer Service Officer | Up to 3000 | Changi Job?

Great news! is currently hiring and seeking a Customer Service Agent / Customer Service Officer | Up to 3000 | Changi to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at GMP Group HQ adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

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The average salary range for a varies, but the pay scale is rated "Standard" in North East Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Interview Tips for Customer Service Agent / Customer Service Officer | Up to 3000 | Changi Job Success

GMP Group HQ interview tips for Customer Service Agent / Customer Service Officer | Up to 3000 | Changi

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Other Openings

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