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Urgent! Customer Service Ambassadors Job Opening In Singapore, Singapore – Now Hiring WOOPA TRAVELS PTE. LTD.

Customer Service Ambassadors



Job description

Roles & Responsibilities

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company.

We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller.

The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

The ideal candidate is a hardworking, result-orientated and fun team player who is passionate about the travel and tourism industry, and customer service.

The candidate will play a critical role in the daily operations of tours for transit passengers in Singapore.

If you are looking to seek growth and challenge yourself in the travel industry, that is only expected to get bigger & better with the recovery from the pandemic, this might just be for you

Job Description

  • Managing bookings, registrations, waitlists, and inquiries for transit tours.

  • Maintaining customer service booths at transit terminals, ensuring cleanliness and functionality.

  • Ensuring the security and proper maintenance of booth equipment.

  • Escorting passengers to meeting points and coordinating with tour guides.

  • Handling customer feedback and complaints professionally.

  • Compiling daily reports for project managers and supervisors.

  • Attending required training sessions and keeping up to date with new information.

  • Performing other ad-hoc duties as assigned

Job Requirements

  • Studied Tourism, Hospitality Management, Business Administration, or related field.

  • Excellent verbal and interpersonal skills
  • Strong organizational and multitasking skills.

  • Willingness to work in a fast-paced environment and learn continuously.

  • Proficiency in MS Office and tour management software.

  • Ability to work under pressure and meet deadlines.

  • Knowledge of travel regulations and industry standards.

  • Fluency in English both verbal and written.

  • Able to work on public holidays and weekends.

  • Shift timing: 8am - 6pm including lunch break
Tell employers what skills you have
Excellent Communication Skills
Microsoft Excel
Customer Experience
Interpersonal Skills
Multitasking Skills
Administration
Approachable
Team Player
Customer Service
Able To Work Independently
Customer Service Experience
Brand Awareness


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


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