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Urgent! Customer Service Analyst Job Opening In Singapore, Singapore – Now Hiring AIA Singapore

Customer Service Analyst



Job description

About The Role

The key responsibility of Customer Service Analyst (CSA) is to be the first point of contact for all walk-in customers at the Service Centre.

The CSA is expected to provide high service standards to customers who visit the Service Centre.

Responsibilities

  • Provide consistent and positive customer experience to all walk-in customers.

  • To ensure accuracy and compliance for all customers' requests.

  • Educating customers on the features and benefits of our digital tools.

  • Handle and manage appeals, feedback and first level escalations.

  • Constantly identify process improvements with the objective to improve overall customer experience.

Requirements

  • At least a diploma or degree of any field
  • Minimum 2 years of experience in customer service, preferably in the insurance industry
  • Have a passion to deliver customer-centric service
  • Good communication skills, strong attention to detail and problem-solving skills
  • Resilient and able to work effectively under pressure
  • A team player with high level of commitment and flexibility

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

About AIA

For over a century, AIA has served the ever-changing needs of our customers across Asia-Pacific.

Our Purpose to help millions of people live Healthier, Longer, Better Lives is at the heart of everything we do.

As pioneering innovators, we’re now transforming AIA to be faster, simpler and more connected to create better solutions and impactful experiences for our customers and communities.

AIA encourages and enables our people to act with clarity, courage and humanity in service of our Purpose.

Join Us

At AIA, we believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make.

Whether it’s investing better wellbeing, inspiring better learning, building better relationships, or making a better impact on customers, a career at AIA will challenge you to find new ways to pursue your ‘better’.

AIA is committed to building a vibrant, diverse, and inclusive workforce for all employees to thrive in.

Join us if you believe in creating a better tomorrow!

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Required Skill Profession

Customer Service



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Service Analyst Job?

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    • 7. Obeying Singapore laws and regulations
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  • Interview Tips for Customer Service Analyst Job Success
    AIA Singapore interview tips for Customer Service Analyst

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    • Other Openings
    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    Final Thought:

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