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Urgent! Customer Service Assistant (4000 | East | Contract) Job Opening In North East Community Development Council – Now Hiring GMP Group HQ

Customer Service Assistant (4000 | East | Contract)



Job description

Responsibility

  • Order Processing: Process new and changed orders within service level agreements (SLAs) using Oracle Order Management.

  • Error Management: Monitor and promptly correct Oracle alerts for errors related to order imports, pricing, or shipping.

  • Customer Communication: Manage incoming emails and respond to customer questions about order status, changes, pricing, schedules, and tracking information.

  • Database Management: Maintain customer master setups, item cross-references, and traffic profiles within the Oracle database.

  • Order Monitoring: Proactively monitor order holds and communicate any issues to customers or internal account managers.

  • Issue Investigation: Identify customer order data issues, conduct preliminary investigations, and escalate complex problems to management or IT.

  • Tax Compliance: Apply VAT/Resale Tax requirements to ensure tax compliance for orders in various regions.

  • Returns Management: Independently process Return Merchandise Authorization (RMA) and replacement requests according to standard operating procedures (SOPs), SLAs, and Sarbanes-Oxley Act (SOX) requirements.

  • Reporting & Analysis: Perform regular data reporting, analysis, and data cleanup.

  • System Testing: Participate in routine and ad-hoc system-level testing for automation projects.

  • Process Improvement: Actively contribute to ongoing process improvement and standardization efforts.

Requirements

  • Diploma or Degree in Logistic, Supply Chain or relevant field
  • 2-3 years of working experience in Order management functions
  • Experience in MNC environment and accommodate different time zone

We regret that only shortlisted candidates will be notified.

GMP Recruitment Services (S) Pte Ltd | EA License: 09C3051 | EA Personnel: Arcus Ang | Registration No: R

This is in partnership with the Employment and Employability Institute Pte Ltd (e2i).

e2i is the empowering network for workers and employers seeking employment and employability solutions.

e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions.

e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives.

By applying for this role, you consent to GMP Recruitment Services (S) Pte Ltd's PDPA and e2i's PDPA.


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


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