Our client - a leader in a automotive industry is looking for a Customer Service Assistant Manager to join them
Job Scope
- Coordinate and supervise daily customer service operations to ensure efficiency, performance, and adherence to service quality standards.
- Collaborate with the Aftersales team to set and monitor customer satisfaction goals, including CEM targets, response times, and participation rates.
- Manage the Customer Experience Survey (CEM) process via the principal's online platform and support follow-up actions based on customer feedback.
- Handle customer complaints proactively, ensuring timely resolution while balancing customer satisfaction, cost control, and compliance.
- Work closely with the Service Manager to identify root causes of service issues and implement long-term corrective actions to improve customer experience.
- Serve as the main point of contact for complaints involving multiple departments, ensuring a unified and seamless customer-facing approach.
- Meet directly with customers to address concerns, strengthen relationships, and ensure a high level of personal service.
- Analyze customer service data and trends to recommend improvements, support policy development, and contribute to overall service excellence
Requirement
• Prior experience in automotive industry preferred
• Strong understanding of quality assurance methodologies and customer service principles.
• Excellent analytical and problem-solving skills.
• Strong communication and interpersonal skills.
• Proficiency in data analysis and reporting tools.
Working Location: Ubi
Salary: Up to $6000
Working Days: 5 Days
Interested candidate may send your resume to evanat for more information.
Regret to inform that only shortlisted candidates will be contacted by our consultants.
Align Recruitment Pte Ltd (20C0253)
Tan Soon Heng (Reg No. R