Customer Service Assistant

Key Responsibilities

• Client Communication Support: Respond to basic client queries via email, phone, or WhatsApp and direct complex inquiries to the appropriate consultant.
  
  
• After-Service Client Support: Assist with post-appointment follow-ups, scheduling, and helping clients with forms or general information.
  
  
• Administrative Tasks: Perform data entry, update client records, prepare simple reports or documents, and support day-to-day office operations.
  
  
• General Support: Assist with ad hoc duties such as organizing digital files, preparing materials for meetings, or sending reminders — help organized and focused on client needs.
  
  

Requirements

• Diploma, Bachelor’s degree, or related field preferred
• Previous admin or assistant experience a plus, but open to fresh candidates
• Strong organizational skills and attention to detail
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook)
• Ability to work independently and maintain confidentiality