Customer Service Assistant

Job Title : Customer Service Assistant (Part-Time)

Location : New DB Golf Center Location in the North (with occasional work at DB Golf Center in Tampines)

About the Role :

DB Golf Center is seeking a Part-Time Customer Service Assistant to join our team.

The role will primarily focus on customer service at the new location, with occasional shifts at our Tampines center.

If you have a passion for customer service and enjoy contributing to a dynamic and growing golf facility, we would love to hear from you

Alternate shifts on weekdays and weekends, with 2 days off per week.

Key Responsibilities:

• Customer Assistance : Provide exceptional service to customers, ensuring a smooth and positive experience.
  
  
• Facility Navigation : Guide customers through the facility, assisting them with golf range, simulators, and event areas.
  
  
• Booking & Scheduling : Assist in managing bookings for lessons, simulator sessions, and events.
  
  
• Product Knowledge : Offer information on DB Golf Center's services.
  
  
• Administrative Support : Help with operational tasks, including maintaining the customer service area and ensuring equipment functionality.
  
  
• Collect Payments : Handle customer payments for bookings, services, and products, ensuring accurate transactions and receipts.
  
  
• Customer Feedback : Gather and report customer feedback to management for continuous service improvement.
  
  

Qualifications & Experience:

• Required :

Previous customer service experience, preferably in a sports or leisure setting.

Strong communication skills and a friendly, approachable attitude.

Ability to stay organized and manage multiple tasks efficiently.

Willingness to work primarily at the new North location, with occasional shifts at the Tampines center.
- Preferred :

Knowledge of golf or prior experience in a golf-related environment.

Comfortable with basic administrative duties and processing digital payments.

Additional Requirements:

• Flexibility to work shifts on weekends and public holidays as needed.
  A positive, professional attitude with excellent customer service skills.
  
  

If you're passionate about delivering exceptional customer experiences and excited to join our expanding team, apply now