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Urgent! Customer Service Call Centre Job Opening In Bishan New Town – Now Hiring Re Source Partners Pte. Ltd.

Customer Service Call Centre



Job description

Our client is a leading company for on-demand, multi-service tech platform providing access to a wide range of services in the Southeast Asia region.

They are currently looking for Customer Service Representatives for their Command Centre in Singapore.

You will be the frontline voice to their end users and responsible in managing of their critical cases that arise with the ecosystem.

Would this be the next career for you?

  • Answer all open/escalated issues with urgency correspondence from customers, drivers, colleague's families, and friends, via call, email, or salesforce.

    (No in-person handling)
  • All cases should be handled within the stipulated SLAs.
  • No compliance critical mistakes.

  • Cases should be recorded in the internal notes where the tickets are created.

  • Investigate, review, and complete all unresolved issues from all regulatory agencies and attorneys coming from all business lines.

  • Monitor and report potential risks such as outages or bugs, non-compliance (internal/external) or alleged violations.

  • Going beyond mere problem solving to identify root causes and work with team lead to make continuous improvements.

  • Overtime will only be approved if this is decided by Team leaders

If you are someone with the following, let's chat

  • Able to adapt to a fast-changing environment, and open to shift work
  • Excellent communication and problem-solving skills
  • Background in handling escalated incidents a bonus
  • Flexibility to regularly rotate through different technical specialties and skill sets
  • Candidate should have excellent time management skills and can make decisions quickly
  • Patience when handling tough cases
  • Proficient in Google Suite

Additional Details

  • 5 days work week include weekends

Next Step

Apply today or contact us to discuss this exciting opportunity.

Do note that we will only be in touch if your application is shortlisted.

Re Source Partners Pte Ltd | E

Dominick Noh Junhao | R

EA License No: 20C0279


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Bishan New Town, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Bishan New Town, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10979 jobs in Singapore and 121 jobs in Bishan New Town. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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