Customer Service Center ($10.30/Hour) Part time

Job Description & Requirements

• Flexi shift hours (min 4hrs/day).
  
  
• Initial 6 months in office (adjustable based on progress).
  
  
• Max 35hrs/week (per FHR guidelines).
  
  
• 5PM - 9PM
• $ /Hour

Key Responsibilities

Guest Services & Enquiry Handling

• Answer inbound calls from guests in a professional and timely manner.
  
  
• Resolve customer enquiries related to orders, feedback, or promotions efficiently.
  
  
• Guide customers through our online ordering platforms.
  
  

Order Logging & System Use

• Use Linux-based tools (e.g., PuTTY) and internal software to track and manage guest interactions.
  
  
• Enter orders and guest feedback accurately into the system.
  
  

Data Entry & Reporting

• Perform basic data entry in Microsoft Excel for logs, checklists, and daily operations.
  
  
• Assist in maintaining accurate guest records and operational trackers.
  
  

Interdepartmental Coordination

• Provide clear, updated information on products, menu items, and promotions to guests.
  
  
• Liaise with relevant teams to elevate unresolved issues where necessary.
  
  

Refund & Shift Operations

• Submit and log customer refunds as per guidelines.
  
  
• Support shift-based administrative tasks as assigned.