Customer Service Center (Part time)

Overview

• Flexi shift hours (min 4hrs/day).
  
  
• Initial 3-6 months in office (adjustable based on progress).
  
  
• WFH possible later (after systems & workflow familiarity).
  
  
• Max 35hrs/week (per FHR guidelines).
  
  

Key Responsibilities

• Guest Services & Enquiry Handling
  • Answer inbound calls from guests in a professional and timely manner
  • Resolve customer enquiries related to orders, feedback, or promotions efficiently
  • Guide customers through our online ordering platforms
• Order Logging & System Use
  • Use Linux-based tools (e.g., PuTTY) and internal software to track and manage guest interactions
  • Enter orders and guest feedback accurately into the system
• Data Entry & Reporting
  • Perform basic data entry in Microsoft Excel for logs, checklists, and daily operations
  • Assist in maintaining accurate guest records and operational trackers
• Interdepartmental Coordination
  • Provide clear, updated information on products, menu items, and promotions to guests
  • Liaise with relevant teams to escalate unresolved issues where necessary
• Refund & Shift Operations
  • Submit and log customer refunds as per guidelines
  • Support shift-based administrative tasks as assigned