Answer, identify and prioritise (Triage), incoming support requests according to the Service Level the Customer is entitled to and the urgency of the request
Schedule and arrange Field Support Attendances and ensure availability of appropriate resources (human resources, tools & equipment, spare parts)
Provide service quotation to Customers based upon the job requirements.
Prepare Field Support Engineers(T4) and Service Partner for the job.
Monitor service progress from initiation to completion and update status in Customer Support information system following related processes.
e.g. book spare parts taken out of warehouse in ERP.
Verify completion of service support delivered.
Invoice Customers as per initial quotation and based on service outcome
Maintain competent understanding of actual and new company’s products, their functions, and alternatives.
Review the Quality Management System requirements and ensure operations complies.
Perform weekly on-call duties.
Requirements
Commercial vocational diploma with corresponding professional experience.
Able to work independently.
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Alternatively, you may wish to email your resume in a detailed Word format to ******@peopleprofilers.com
We regret that only shortlisted candidates will be notified
Tel: 6950 9***
******@peopleprofilers.com
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