CUSTOMER SERVICE COORDINATOR

Job Description

• Plan, schedule, and coordinate activities to ensure timely progress and optimize productivity.
  
  
• Act as the primary point of contact for client inquiries and feedback.
  
  
• Act as a liaison between clients, supplier, and other third parties.
  
  
• Ensure a positive client experience by addressing concerns and providing personalized service.
  
  
• Documentation and Reporting.
  
  
• Prepare and submit progress updates, reports, and documentation to relevant parties.
  
  
• Monitor the availability and allocation of manpower and materials etc.
  
  
• Ensure adherence to workplace safety regulations and company policies.
  
  
• Undertake any other duties assigned by management from time to time.
  
  

Requirements

• Proactive, adaptable, and eager to learn
• Strong attention to detail and accuracy
• Possess a critical-thinking ability
• Effective time management
• Excellent communication and interpersonal skills for liaising with clients or any third parties
• At least 4 years related experience
• Problem-solving ability with attention to detail and strong organizational skills
• Well-organized with the ability to manage tasks independently or collaborate within a team
• Ability to handle challenges calmly and effectively in a fast-paced environment
• Passion for delivering exceptional client service
• Willingness to stay updated on industry trends and best practices
• Willing to attend calls or travel island-wide when necessary
• Flexibility to work varied schedules, including weekends and holidays
• Able to attend emergency call due to works needs beyond office hours
• 6 working days