Are you data-savvy, detail-oriented, and passionate about improving service operations?
We're looking for a Senior Executive to join our Customer Service team.
This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and wants to gain hands-on experience in Zendesk, RPA, and customer experience innovations like Voicebot and Chatbot projects.
Start in Oct, 6 months contract (Maternity Cover)
Mon- Fri: 8.30am – 6.00pm
West, 1 min walk near MRT
Key Responsibilities:
• Manage and optimize Zendesk accounts, workflows, and license usage
• Build and maintain custom BigQuery SQL queries and operational dashboards
• Act as a Subject Matter Expert (SME) for Zendesk workflows and automations
• Support and co-develop Robotic Process Automation (RPA) workflows
• Lead exciting CS innovation projects such as Voicebot and Chatbot
• Prepare and update monthly performance and operational reports
• Conduct data analysis and reporting to support key decision-making
• Oversee webform updates and troubleshoot with developers
• Ensure proper reporting and system maintenance for new workflows
Requirements:
• Min.
Degree
• Proven experience in data analysis, system maintenance, and dashboard creation.
• Strong expertise in SQL (BigQuery preferred) and solid understanding of RPA workflows
• Familiarity with Zendesk or other customer service platforms
• Experience in end-to-end User Acceptance Testing (UAT)
Click APPLY with your resume
We regret to inform that only shortlisted candidates will be notified
Lavia Tay (R
RecruitFirst Pte Ltd (E.A.13C6342)