Customer Service Exe. ( AWS / CPF / Staff Benefits )

Customer Service Executive (AWS / CPF / Staff Benefits)

• Location: Jurong
• Salary: $
• Work Week: 5‑day work week
• Minimum Qualification: A‑Level
• Experience: 2 Years

Job Description & Requirements

• Good communication and telephone technique
• Good interpersonal, writing, analytical & negotiation skills
• Ability to handle Mandarin speaking associates & customers

Responsibilities

• Receive and attend to customer’s enquiry, feedback and complaints
• Analyze customer’s request, complaints, channel to relevant staff for follow‑up action, and ensure all cases are attended to promptly
• Monitoring and reporting on customer survey and feedback
• Organise company’s functions and community activities, general office correspondence and respond to customer’s requests
• Prepare, explain, negotiate, monitor and maintain Security Services Agreement
• Attend to and manage customers’ request for rate reduction
• Attend to and manage customers’ termination notice, salvage of accounts and handle all issues including dismantling, compensation etc.
  
  
• Manage tenants of multi‑tenanted buildings, including incoming and outgoing tenants and promote services to the tenants
• Implement customer service and appreciation program
• Develop and maintain customers’ data for implementation of feasible customer service program in the ERP systems
• Maintain and monitor company’s website and digital marketing platform for existing subscribers and business associates
• Follow up on customer’s request from website

Other Information

• Company located in the Jurong area
• No quota for work permits

Tel:

Remarks

• Job category: Customer Service / Call Centres Telemarketing