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Customer Service Executive (1 year Direct Contract) Job Opening In Singapore, Singapore – Now Hiring Singtel


Job description

An empowering career at Singtel begins with a Hello.

Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel.

Every hello at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights.

So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Be a Part of Something BIG!


As a Customer Service Executive for the Enterprise Team, you will play a crucial role in ensuring our enterprise clients receive outstanding service and support.

You will be responsible for managing client inquiries, resolving issues, and maintaining strong relationships to enhance customer satisfaction and loyalty.

Make an Impact by:

  • Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of Value Added Services (VASes), Re-contracting, etc.


  • Assist to billing query, resolve billing issues and perform billing adjustments if required.


  • Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile product features, and where appropriate, transfer customer’s request to other department to obtain specific information if required.

  • Document all actions provided to order taker via internal system.


  • Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and proper training provided to all staff and maintain constant update to these SOP if required.


  • Meet Customer Experience (CE) target set by management.


  • Perform duties as and when assigned by the Superior.


  • Monitor and ensure daily Service Level Agreement (SLA) for ticket response time within 1 hour and resolution within 4-hour/7-hour/9-hour is met.


  • Abide to Singtel Health, Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace.


  • Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
  • Skills for Success 

  • Diploma in any discipline

  • Requires a minimum of 2 years of experience in a customer service environment 

  • Able to speak and write fluent English 

  • Good customer service and effective communication skills 

  • Ability to handle difficult calls and emails in a professional manner 

  • Display initiative and willingness to learn 

  • Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis • Familiar with MS Office
  • Are you ready to say Hello to BIG Possibilities?
    Take the leap with Singtel to unlock new opportunities and accelerate your growth.

    Apply now and start your empowering career!

    Required Skill Profession

    Information And Record Clerks


    • Job Details

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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


    Real-time Customer Service Jobs Trends (Graphical Representation)

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    Are You Looking for Customer Service Executive (1 year Direct Contract) Job?

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    The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel adheres to the cultural norms as outlined by Expertini.

    The fundamental ethical values are:

    1. Independence

    2. Loyalty

    3. Impartiapty

    4. Integrity

    5. Accountabipty

    6. Respect for human rights

    7. Obeying Singapore laws and regulations

    What Is the Average Salary Range for Customer Service Executive (1 year Direct Contract) Positions?

    The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    What Are the Key Qualifications for Customer Service Executive (1 year Direct Contract)?

    Key qualifications for Customer Service Executive (1 year Direct Contract) typically include Information And Record Clerks and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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    Interview Tips for Customer Service Executive (1 year Direct Contract) Job Success

    Singtel interview tips for Customer Service Executive (1 year Direct Contract)

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    Before the Interview:

    Research: Learn about the Singtel's mission, values, products, and the specific job requirements and get further information about

    Other Openings

    Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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    Final Thought:

    To prepare for your Customer Service Executive (1 year Direct Contract) interview at Singtel, research the company, understand the job requirements, and practice common interview questions.

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