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Urgent! Customer Service Executive (1 year Direct Contract) Job Opening In Singapore, Singapore – Now Hiring Singtel Group
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Customer Service Executive (1 year Direct Contract)
An empowering career at Singtel begins with a Hello.
Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel.
Every hello at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights.
So, when you say hello to us, you are really empowered to say...“Hello BIG Possibilities”.
Be a Part of Something BIG!
As a Customer Service Executive for the Enterprise Team, you will play a crucial role in ensuring our enterprise clients receive outstanding service and support.
You will be responsible for managing client inquiries, resolving issues, and maintaining strong relationships to enhance customer satisfaction and loyalty.
Make an Impact by:
Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of Value Added Services (VASes), Re-contracting, etc.
Assist to billing query, resolve billing issues and perform billing adjustments if required.
Answer general customer service questions from Single Point of Contact (SPOC)/subscribers, explain multiple mobile product features, and where appropriate, transfer customer’s request to other department to obtain specific information if required.
Document all actions provided to order taker via internal system.
Ensure Standard Operating Procedure (SOP) and Work Instruction (WI) are properly carried out, and proper training provided to all staff and maintain constant update to these SOP if required.
Meet Customer Experience (CE) target set by management.
Perform duties as and when assigned by the Superior.
Monitor and ensure daily Service Level Agreement (SLA) for ticket response time within 1 hour and resolution within 4-hour/7-hour/9-hour is met.
Abide to Singtel Health, Safety & Environmental policies and Quality & Security standards are executed and maintained at all times at the workplace.
Adhere to established CMO procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Skills for Success
Diploma in any discipline
Requires a minimum of 2 years of experience in a customer service environment
Able to speak and write fluent English
Good customer service and effective communication skills
Ability to handle difficult calls and emails in a professional manner
Display initiative and willingness to learn
Must demonstrate the ability to manage multiple service requests with strict time limits on an ongoing basis
Familiar with MS Office
Are you ready to say Hello to BIG Possibilities?
Take the leap with Singtel to unlock new opportunities and accelerate your growth.
Apply now and start your empowering career!
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10789 jobs in Singapore and 8919 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Singtel Group is currently hiring and seeking a Customer Service Executive (1 year Direct Contract) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Executive (1 year Direct Contract) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singtel Group adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Executive (1 year Direct Contract) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Executive (1 year Direct Contract) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Executive (1 year Direct Contract), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Executive (1 year Direct Contract) interview at Singtel Group, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singtel Group's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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