Customer Service Executive

• Respond to customer inquiries via email and live chat.
  
  
• Handle escalation and provide appropriate solutions within the company`s guideline
• Validation of Business Programs, Orders and Contracts.
  
  Request will be via Email
• Review of agreement & Orders, ensuring all legal requirement are met
• Ensure regular update to customer's Queries and solve within stipulated timeline
• Training will be provided
• Follow Japan Public Holiday Calendar

Requirement:

• Diploma in any field
• JLPT N2 or N1 (Need to communicate with Japanese stakeholders)
• Previous experience in customer service is an advantage.
  
  
• Problem-solving skill and attentive to details
• Team player and able to work independently
• Able to work in a fast-paced environment
• Basic computer skills
• Able to perform overtime
• Able to speak English