Roles & Responsibilities
· Be the digital face of our company, interacting with customers through our online platforms.
· Support the customers that come to our office to collect their certificates and medals.
· Assist in the competitions held in Singapore
· Resolve customer concerns swiftly and professionally, turning problems into opportunities for customer satisfaction.
· Use customer feedback to identify trends and suggest improvements to our products and services.
· Work with our tech team to troubleshoot technical issues customers may encounter.
· Stay current on our products and policies to provide accurate information to customers.
· Handle customer inquiries via email, live chat, and social media platforms.
· Resolve complaints and issues efficiently, maintaining high customer satisfaction.
· Track customer interactions, recording detailed notes in our system.
· Identify trends in customer feedback and escalate issues to the appropriate teams.
· Assist in developing customer service procedures, policies, and standards for the organization.
Requirements and skilss
· Proven experience in a digital customer service role or similar.
· Excellent written communication skills.
You'll be typing a lot, so we need someone who can communicate clearly and effectively in writing.
· Strong problem-solving skills.
We're looking for a digital detective who can get to the bottom of any issue.
· Patience and empathy.
We deal with a lot of frustrated customers, so it's important to stay calm and understanding.
· Knowledge of customer service software and databases.
It's a digital role, so you'll need to be tech-savvy.
· Familiar with Microsoft Office
· Must be able to work Overtime during peak period