Urgent! Customer Service Executive (Customer Response Center) - Aerospace Job Opening In Singapore, Singapore – Now Hiring Parker Hannifin
Overview
Join to apply for the
Customer Service Executive (Customer Response Center) - Aerospace
role at
Parker Hannifin .
Responsibilities
Acts as the point of contact for specialized and/or major customer accounts of diverse scope and complexity by maintaining successful, long-term business relationships and contacts with customer procurement employees.
Responds to requests for quotations in a timely manner and coordinates with price estimating, reviews pricing for reasonableness, submits quotations/proposals for customer review, and handles customer questions regarding the submitted quote/proposal.
Follow up on submitted offers to customers to drive sales and meet organizational financial targets by utilizing ILS to drive slow-moving inventory sales.
Perform contract review, including screening customers’ orders against existing LTAs, MTAs, Parker’s standard terms and conditions, or other published contractual guidelines.
Acknowledge purchase orders in accordance with the method and timing agreed with the customer and enter purchase orders into the system, ensuring the accuracy of sales order entry data.
Monitor delivery status and provide status reports to customers by gathering data, researching outstanding shipments, and obtaining up-to-date shipping information from numerous sites globally.
Provide solutions to customer problems that impact cost or schedule.
Negotiate requirements across multiple customers, products, and internal teams with a focus on stock allocation issues to maximize customer service levels.
May re-prioritize schedules to meet customer commitments by identifying significant problems and escalating matters to the Customer Account Manager, and tracking the matter until resolved.
Act as the voice of the customer and ensure timely resolution to all customer orders and inquiries by resolving customer complaints concerning invoices or billing discrepancies, ensuring invoices have been processed and paid by monitoring the customers' account status and researching account histories to assist in collection activities by accounts receivable.
Coordinate and ensure coverage for aircraft-on-ground/critical priority service by responding to all AOG inquiries within 4 hours and closing AOG inquiries with stock on hand.
Analyze and propose changes in methods and/or procedures to improve efficiency and the quality of service.
Lead continuous improvement initiatives to improve the efficiency of internal systems and processes within the division and/or with corporate and customer involvement.
Serve as a functional subject expert and resource by sharing specialized knowledge with other team members.
Represent the company on specific projects by contributing to team effort and achieving related results as needed.
Work assignments may include cross-functional or project team responsibilities.
Develop knowledge of procurement practices, FAA regulations, Parker products, manufacturing processes, and customers.
Ensure compliance with federal, state, and aerospace industry regulations (e.g., FAA); ensure adherence to requirements and advise management on needed actions.
Qualifications
Bachelor’s degree or Experienced Diploma holder with at least 3 years of relevant experience in business administration and customer service.
Proven ability to administer customer accounts, prioritize shipments, efficiently service customer requests, take ownership, and manage customer relationships.
Experience in preparing and responding to RFQs timely, quotations, ability to coordinate pricing and lead time, address customer inquiries and provide support to Business Development/Account Managers.
Strong cross-functional coordination skills (quality, shipping, accounting, planning, production) with the ability to prioritize AOG requests and release orders based on customer’s requested dates.
Proficient in monitoring deliveries, providing backlog status reports, monitoring customers’ account status and supporting collections efforts.
Skilled in reviewing and coordinating with internal quality division to resolve customer complaints/claims (damaged, late, incorrect shipments) and support replacements when required.
Commitment to continuous improvement, willingness to develop knowledge of FAA regulations, export compliance, team-oriented, SAP experience preferred.
Successful candidates may be required to work on weekends on a rotational roster in line with operational needs.
Job Details
Seniority level: Not Applicable
Employment type: Full-time
Job function: Other
Industries: Aviation and Aerospace Component Manufacturing, Appliances, Electrical, and Electronics Manufacturing, and Automation Machinery Manufacturing
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Parker Hannifin is currently hiring and seeking a Customer Service Executive (Customer Response Center) Aerospace to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Executive (Customer Response Center) Aerospace Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Parker Hannifin adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Executive (Customer Response Center) Aerospace Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Executive (Customer Response Center) Aerospace interview at Parker Hannifin, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Parker Hannifin's products or services and be prepared to discuss how you can contribute to their success.
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