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Urgent! Customer Service Executive (DSC/ET) Job Opening In Singapore, Singapore – Now Hiring ST Engineering

Customer Service Executive (DSC/ET)



Job description

Title: Customer Service Executive (DSC/ET)

Job ID: Location:

Defence Technology Towers, SG

Description:

About ST Engineering


ST Engineering is a global technology, defence, and engineering group with offices across Asia, Europe, the Middle East, and the U.S., serving customers in more than countries.

The Group uses technology and innovation to solve real-world problems and improve lives through its diverse portfolio of businesses across the aerospace, smart city, defence, and public security segments.

Headquartered in Singapore, ST Engineering ranks among the largest companies listed on the Singapore Exchange.


Our history spans more than 50 years, and our strategy is underpinned by our core values – Integrity, Value Creation, Courage, Commitment and Compassion.

These 5 core values guide every aspect of our business and are embedded in our ST Engineering culture – from the people we hire, to working with each other, to our partners and customers.


About our Line of Business – eServ

Join us at eServ, where reliability, excellence, and ethical business practices converge to redefine Business Process Outsourcing (BPO) services.

As one of Singapore's premier home-grown BPO providers, we pride ourselves on our proven track record of financial strength, reliability, and ethical conduct.

We don't just offer typical BPO solutions; we are your strategic partner, committed to delivering exceptional value and bridging the gaps that hinder business growth.

Our wide range of services spans finance, payroll, HR, customer care, training and development, and advisory services, all designed to address the intricate challenges that businesses encounter in today's dynamic landscape.

Partner with us and experience a seamless journey towards operational excellence and sustainable growth.

Together, We Can Make A Significant Impact 


You will work as part of the National Service Registration and Enlistment team to analyse, investigate and coordinate with stakeholders to manage cases.

You would also need to interact with appellants to clarify information, provide advice, instructions and manage expectations.

You will be required to prepare submission and reports, and to make recommendation to the relevant authorities for approval and all necessary follow up till satisfactory closure.

Be Part of Our Success 

  • Receive cases, analyse the background and follow up actions required

  • Communicate with appellant where required, and with internal stakeholders for necessary actions

  • Correspond with various agencies to retrieve data and inputs necessary for case resolution or submission.

    Ensure that responses adhere to process flows.

  • Conduct investigation on process gaps to determine root cause and provide advice for rectifications.

    Liaise with business process owners, ground users and system technical teams to rectify or improve process gaps.

  • Support, conduct audit and track submission of reports.


  • Provide clear and concise advice and responses to the queries raised via phone call and/or email.

  • Carry out administrative tasks to ensure processes are complete.

  • Qualities We Value 

  • Track record of customer service experience and competency

  • Excellent communication and interpersonal skills

  • Strong analytical and problem solving skills

  • Proven leadership skills will be an advantage

  • Meticulous with keen attention to details, highly disciplined, service-oriented and good team player

  • Proficient in Microsoft Office applications (Excel & Word)

  • Minimum Polytechnic Diploma
  • Our Commitment That Goes Beyond the Norm

  • Safe space where diverse perspectives are valued, and everyone’s unique contributions are celebrated.


  • Meaningful work and projects that make a difference in people’s lives.

  • A collaborative workplace that endeavours a balanced work-life.

  • Competitive remuneration and comprehensive benefits.

  • Required Skill Profession

    Information And Record Clerks



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      Unlock Your Customer Service Potential: Insight & Career Growth Guide


    • Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10980 jobs in Singapore and 9022 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ST Engineering adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
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    • Interview Tips for Customer Service Executive (DSC/ET) Job Success
      ST Engineering interview tips for Customer Service Executive (DSC/ET)

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the ST Engineering's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
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      During the Interview:
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      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
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      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Customer Service Executive (DSC/ET) interview at ST Engineering, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ST Engineering's products or services and be prepared to discuss how you can contribute to their success.

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