Job Description
As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms.
You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.
Key Responsibilities
Respond promptly to customer enquiries via chat, email, and phone
Assist customers with order tracking, product enquiries, and aftersales support
Coordinate with logistics and internal teams to resolve delivery or stock issues
Handle return/exchange requests and follow up with customers professionally
Update customers on order statuses and ensure timely resolution of issues
Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)
Requirements
Entry-level candidates are welcome; training provided
Strong communication and problem-solving skills
Customer-first mindset and a calm, professional attitude
Able to multi-task in a fast-paced, e-commerce environment
Why Join Us?
Friendly and supportive team culture
Opportunities to grow within a fast-moving e-commerce company
Apply now
and help us deliver better online shopping experiences at JIJI!
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