**(Job Order: )
RESPONSIBILITIES**
- Provide quality customer service support to customers over e-mail and phone.
- Handle customer enquiries efficiently and escalate issues promptly when required.
- Perform sales order management for customers.
- Perform allocation of stocks and arrange delivery for customers' orders.
- Conduct regular meetings with customers for close communication.
- Perform problem solving to value-added customers.
- Extract and tabulate data for monthly reporting.
- Collaborate with internal teams to ensure timely resolution of customer issues.
- Promote or recommend new products to existing customers.
REQUIREMENTS
- Minimum Diploma in any field.
- At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
- Customer oriented with strong communication and interpersonal skills.
- Experience in handling customers' inquiries and claims by emails and phone calls.
- Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simpleformulae.
- Experience in SAP will have an added advantage.
Please include the following for us to conduct an effective job matching for you:
- Earliest availability date/ notice period
- Expected & Last drawn salary
To Apply, please kindly email your updated resume to
We regret that only shortlisted candidates will be notified.
However, rest assured that all applications will be updated to our resume bank for future opportunities.
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EA Personnel Name: Victoria Loh Jie Li
EA Personnel Reg.
No.: R
EA Licence No.: 07C5771
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