Job Purpose
To handle policyholders', distribution representatives', and business partners' queries on products and services via email and written channels, ensuring a positive customer experience.
Responsibilities
- Respond promptly to enquiries and requests received via email, mail, and fax within expected turnaround times.
- Manage and resolve issues related to insurance and policy matters.
- Assess and handle appeals, feedback, and minor complaints from multiple channels.
- Deliver excellent customer service to maintain high satisfaction levels.
- Support ad-hoc assignments and tasks delegated by the Section Head.
- Take accountability for business and regulatory compliance risks, ensuring proper mitigation steps.
- Stay updated on industry trends, regulations, and best practices in risk management.
- Proactively highlight potential concerns and share risk management practices.
Requirements
- Minimum Diploma qualification.
- Meticulous, accurate, and able to consistently produce quality work.
- Strong customer service orientation with a drive for service excellence.
- High integrity, accountability, and a positive work attitude.
- Team player with good communication and interpersonal skills.
Interested Applicants
If you're eager to make a meaningful impact in customer experience, we want to hear from you
Please send in your resume to:
Go Ai Wei (R
Cornerstone Global Partners
EA License Number: 19C9859