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Urgent! Customer Service Executive (F&B), APAC & Export Markets (1-Year Contract) Job Opening In Singapore, Singapore – Now Hiring Symrise
Symrise is a global supplier of fragrances, flavourings, cosmetic active ingredients and functional ingredients.
Its clients include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry and producers of nutritional supplements and pet food.
Its sales of approximately €5.0 billion in the 2024 fiscal year make Symrise a leading global provider.
Headquartered in Holzminden, Germany, the Group is represented in more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.
Symrise works with its clients to develop new ideas and market-ready concepts for products that form an indispensable part of everyday life.
Economic success and corporate responsibility are inextricably linked as part of this process.
As a Customer Service Executive, you will be involved in managing end-to-end order processing and customer communication, ensuring timely coordination with cross-functional teams to meet production and dispatch schedules.
You will handle order tracking, customer inquiries and documentation such as Letters of Credit.
Additionally, the role supports the complaint investigation process by logging customer complaints and assisting with sample coordination as well as managing goods returns and product recalls when necessary.
The Position:
Manage and process orders efficiently and accurately
Serve as the primary point of contact for customers regarding order status, inquiries and management.
Respond promptly to customer phone calls and address customer queries professionally.
Perform order entry and validate orders to ensure accuracy and completeness.
Coordinate with cross functional departments to ensure timely production and dispatch of goods in line with customer wish dates.
Manage order tracking activities including sending order confirmations, keeping customers informed of order status and promptly responding to any changes in order instructions.
Handle customer Letters of Credit and related documentation
Log customer complaints into Q-Notification and assist the Complaint Team by providing complaint samples, storage condition details and end-application information to support investigations.
Coordinate goods returns or product recalls as necessary
The Ideal Candidate:
Diploma in Business Management or equivalent
Minimum 5 years of experience in Customer Service role.
Strong interpersonal and communication skills
A proactive, meticulous and positive team player with a driven attitude
Proficiency in Microsoft Excel
Experience with SAP will be an added advantage
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10980 jobs in Singapore and 9022 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Symrise is currently hiring and seeking a Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Symrise adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract), consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract) interview at Symrise, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Symrise's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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