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Customer Service Executive (F&B), APAC & Export Markets (1-Year Contract) Job Opening In Singapore, Singapore – Now Hiring Symrise

Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract)

    Singapore Jobs Expertini Expertini Singapore Jobs Other General Customer Service Executive (F&b), Apac & Export Markets (1 Year Contract)

Job description

Symrise is a global supplier of fragrances, flavourings, cosmetic active ingredients and functional ingredients.

Its clients include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry and producers of nutritional supplements and pet food.

Its sales of approximately €5.0 billion in the 2024 fiscal year make Symrise a leading global provider.

Headquartered in Holzminden, Germany, the Group is represented in more than 100 locations in Europe, Africa, the Middle East, Asia, the United States and Latin America.

Symrise works with its clients to develop new ideas and market-ready concepts for products that form an indispensable part of everyday life.

Economic success and corporate responsibility are inextricably linked as part of this process.


As a Customer Service Executive, you will be involved in managing end-to-end order processing and customer communication, ensuring timely coordination with cross-functional teams to meet production and dispatch schedules.

You will handle order tracking, customer inquiries and documentation such as Letters of Credit.

Additionally, the role supports the complaint investigation process by logging customer complaints and assisting with sample coordination as well as managing goods returns and product recalls when necessary.


The Position:
Manage and process orders efficiently and accurately
Serve as the primary point of contact for customers regarding order status, inquiries and management.


Respond promptly to customer phone calls and address customer queries professionally.


Perform order entry and validate orders to ensure accuracy and completeness.


Coordinate with cross functional departments to ensure timely production and dispatch of goods in line with customer wish dates.


Manage order tracking activities including sending order confirmations, keeping customers informed of order status and promptly responding to any changes in order instructions.


Handle customer Letters of Credit and related documentation
Log customer complaints into Q-Notification and assist the Complaint Team by providing complaint samples, storage condition details and end-application information to support investigations.


Coordinate goods returns or product recalls as necessary
The Ideal Candidate:
Diploma in Business Management or equivalent
Minimum 5 years of experience in Customer Service role.


Strong interpersonal and communication skills
A proactive, meticulous and positive team player with a driven attitude
Proficiency in Microsoft Excel
Experience with SAP will be an added advantage
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Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10980 Jobs in Singapore
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Are You Looking for Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract) Job?

Great news! is currently hiring and seeking a Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract) to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Symrise adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract) Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract)?

Key qualifications for Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract)?

To improve your chances of getting hired for Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract), consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract) Job Success

Symrise interview tips for Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract)

Here are some tips to help you prepare for and ace your Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract) job interview:

Before the Interview:

Research: Learn about the Symrise's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Executive (F&B), APAC & Export Markets (1 Year Contract) interview at Symrise, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Symrise's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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