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Urgent! Customer Service Executive (Freight Forwarding) Job Opening In Singapore, Singapore – Now Hiring EPS Consultants
Job Summary
We are seeking an experienced professional with strong customer service and coordination skills in freight forwarding services, including both air and sea freight.
The hiring company is an international freight forwarder headquartered in Italy.
This position is based at their office located inChangi Business Park(East), Singapore.
Responsibilities
Client Relationship Management
Build and maintain strong relationships with clients by understanding their needs and providing personalized support.
Serve as the primary point of contact for client inquiries, requests, and issues, providing timely and accurate responses.
Ensure high levels of customer satisfaction by addressing client concerns promptly and effectively.
Order Processing and Coordination (Shipment)
Process client orders and pre-alert to customer, origin and operations.
Ensure accurate and timely completion of shipping documents, including bills of lading, customs paperwork, and other required documentation for operation to take over.
Coordinate with internal departments, such as operations, logistics, and finance, to ensure smooth and efficient execution of client orders.
Issue Resolution and Problem-Solving
Address client issues and concerns related to shipments, delivery delays, damages, or other logistics issues, and work with internal teams to resolve them.
Handle escalated client complaints or disputes professionally and diplomatically, striving to find mutually beneficial solutions.
Customer Support and Training
Provide guidance and support to clients on the use of company systems, processes, and services to optimize their shipping experience.
Assist clients with technical issues or questions related to online booking platforms, tracking systems, or other digital tools.
Continuous Improvement
Solicit feedback from clients on their experience with the company's services and use insights to identify areas for improvement.
Work with internal teams to identify process gaps or inefficiencies and recommend solutions to improve customer service delivery.
Must have experience in the freight forwarding industry.
Able to prepare quotations for both air and ocean shipments.
Familiar with the F&B sector.
Please highlight to candidates that this is a fast-paced role handling approximately 70 customers, with around 5–8 being highly active.
The volume of enquiries and quotations can be significant.
How To Apply
Interested applicants, please submit your updated resume to
Please state your availability, current & expected salaries for processing purpose.
All applications will be treated in the strictest confidence.
We regret that only shortlisted candidates will be notified.
Akifumi Hashimoto (Reg no: R )
EPS Consultants Pte Ltd (EA License: 95C5630)
#J-18808-Ljbffr
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! EPS Consultants is currently hiring and seeking a Customer Service Executive (Freight Forwarding) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Executive (Freight Forwarding) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at EPS Consultants adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Executive (Freight Forwarding) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Executive (Freight Forwarding) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Executive (Freight Forwarding) interview at EPS Consultants, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the EPS Consultants's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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