Customer Service Executive (Import/Export) #ESY
Singapore | Posted: Oct 13, 2025
Job scope:
Book Contracts/Orders according to customer’s request
Check that customer’s PO pricing are in line with quotation or prior agreement, rework pricing calculation for approval before sending order confirmation
Co‐ordinate with factory to update special price in system
Monitor delivery dates and expedit with factory to meet client expectations
Follow‐up on payments with clients to ensure payments received prior to shipment arrangement, unless otherwise with agreement with SOM regarding urgency of project site requirement
Follow up on overdue positions and co‐ordinate with Accounts Receivables department in Germany HQ
Ensure LC conditions according to ERCO’s terms & conditions
Handle LC negotiation and prepare all necessary documentation
Issue Debit or Credit notes in case of discrepancies or needed circumstances
Monitor credit limits & payments
Release orders per customer’s shipping instruction, ensuring Incoterm, forwarders’ info, delivery address etc are all cleared
Assist in Project Registration and relevant Project Data updates into Company’s CRM system
Arrange necessary documents for customs clearance (e.g. Certificate of Origin, Test certification etc)
Process complaints
Co‐ordinate all relevant information to Person in charge in Quality Department
Arrange necessary documentation for the returns of materials
Update customer data into SAP and Sales Scout system
Answer email / phone enquiries
Interested candidates, please email your resume to
Anna See Sing Yee
CEI Reg R
Recruit Express Pte Ltd
EA License No: 99C4599
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