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Urgent! Customer Service Executive Job Opening In Kampong Ubi Industrial Park – Now Hiring Premium Automobiles Pte Ltd

Customer Service Executive



Job description

Job Summary:

The Customer Service Executive ensures that customer service operations meet established quality standards across multiple brands.

This role owns and drives the key quality matrix, including the NPS (Net Promoter Score), CSI (Customer Satisfaction Index); analysing customer feedback to create and implement action plans, and collaborating with the front-line team for continuous customer experience improvement.

Key Responsibilities:

1.

Own Service Quality Metrics:

Proactively monitor and rigorously track key performance indicators, including Net Promoter Score (NPS) and Customer Satisfaction Index (CSI), to benchmark performance against established quality standards.

2.

Customer Advocacy

Analyse customer feedback from surveys, complaints, and escalations to identify service gaps.

Develop and lead the implementation of action plans and best practices with aftersales teams to enhance service delivery and ensure a positive customer experience.

3.

Reporting & Analytics:

Prepare and present comprehensive reports on service quality metrics and trends.

Utilize this data to drive informed decision-making for service improvements.

Track key performance indicators (KPIs) and set benchmarks for service excellence.

4.

Customer Delight:

Initiate and implement practical customer delight programmes at the service centre, including seasonal initiatives, to complement service quality and enhance customer satisfaction.

5.

Process Compliance and Improvement:

Recommend process improvement to enhance operational efficiency and service quality.

Check adherence to service quality processes and take proactive corrective actions to maintain performance.

Required Skills & Competencies

1.

Knowledge & Experience:

Good understanding of customer service and quality monitoring principles in the automotive industry.

2 years of work experience in a similar capacity preferred.

2.

Analytical:

Strong analytical and problem-solving skills, with proficiency in data analysis and reporting.

3.

Adaptability:

Proven ability to work in a multi-tasked, dynamic, and demanding environment while supporting service quality for multiple brands.

4.

Education:

Minimum Diploma.

A Degree holder will have an added advantage.


Required Skill Profession

Other General



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    Unlock Your Customer Service Potential: Insight & Career Growth Guide


  • Real-time Customer Service Jobs Trends in Kampong Ubi Industrial Park, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Kampong Ubi Industrial Park, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10739 jobs in Singapore and 112 jobs in Kampong Ubi Industrial Park. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

  • Are You Looking for Customer Service Executive Job?

    Great news! is currently hiring and seeking a Customer Service Executive to join their team. Feel free to download the job details.

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  • The Work Culture

    An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Premium Automobiles Pte Ltd adheres to the cultural norms as outlined by Expertini.

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    • 1. Independence
    • 2. Loyalty
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    • 6. Respect for human rights
    • 7. Obeying Singapore laws and regulations
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  • Interview Tips for Customer Service Executive Job Success
    Premium Automobiles Pte Ltd interview tips for Customer Service Executive

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    Before the Interview:
    • Research: Learn about the Premium Automobiles Pte Ltd's mission, values, products, and the specific job requirements and get further information about
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    • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
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    Final Thought:

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