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Customer Service Executive Job Opening In North West Community Development Council – Now Hiring Markono Group Pte. Ltd.


Job description

Job Title: Executive, Business Development

Key Responsibilities:

  • Continuously assess customer satisfaction levels for assigned accounts through surveys, calls, or meetings.

  • Ensure customers are satisfied with the products and services provided by gathering regular feedback.

  • Provide support to the immediate manager in meeting customer requirements.

  • Coordinate with various operations departments to ensure smooth workflow and timely responses to customer needs.

  • Review incoming Purchase Orders (POs) and compare them with quotations to ensure unit prices and specifications match.

  • Identify and resolve any discrepancies to ensure customer requirements are accurately met.

  • Create job orders for all incoming purchase orders.

  • Ensure all relevant specifications, customer-supplied materials, and unit prices are properly documented before proceeding.

  • Prepare mock-ups, pre-check blueprints, or color proofs for customer approval.

  • Submit these items for customer approval and provide necessary approval slips to proceed with the order.

  • Work alongside the Quality Department to ensure the goods meet the required quality standards before delivery.

  • Ensure close collaboration with the operations team to guarantee that products are delivered on time and according to the established schedule.

  • Handle the preparation of shipping documents, ensuring all details are accurate.

  • Coordinate with internal teams or third-party forwarders to facilitate smooth logistics and timely delivery.

  • Prepare accurate and complete invoices for the finance department to ensure proper customer invoicing.

  • Verify all billing details to avoid errors and delays.

  • Create and issue quotations based on customer requirements, including pricing, product specifications, and delivery terms.

  • Ensure the accuracy of quotations by verifying customer details, product specifications, and unit prices.

  • Negotiate and amend quotations in coordination with sales, operations, and customers to meet their needs while ensuring company profitability.

  • Follow up with customers to address any queries related to quotations and ensure timely decision-making.

Qualifications & Requirements:

  • Minimum GCE O Level qualification or higher.

  • Prior experience in a customer service role.

  • Familiarity with logistics, shipping documentation, and invoicing processes.

  • Demonstrated ability in problem-solving and handling customer issues effectively.

  • Proficient in Microsoft Excel and Word.

  • Detail-oriented with a high level of accuracy in order and invoice processing.

  • Able to work independently while being an effective team player.

  • Good communication skills, including professional email writing.

Markono is committed to fostering and cultivating a diverse and inclusive workplace.

We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today's corporate climate.

We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, gender, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions.

Join us and thrive

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in North West Community Development Council, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

10951 Jobs in Singapore
10951
1782 Jobs in North West Community Development Council
1782
Download Customer Service Jobs Trends in North West Community Development Council and Singapore

Are You Looking for Customer Service Executive Job?

Great news! is currently hiring and seeking a Customer Service Executive to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Markono Group Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Executive Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North West Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Customer Service Executive?

Key qualifications for Customer Service Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Customer Service Executive?

To improve your chances of getting hired for Customer Service Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Customer Service Executive Job Success

Markono Group Pte. Ltd. interview tips for Customer Service Executive

Here are some tips to help you prepare for and ace your Customer Service Executive job interview:

Before the Interview:

Research: Learn about the Markono Group Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Customer Service Executive interview at Markono Group Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Markono Group Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

How to Set Up Job Alerts for Customer Service Executive Positions

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