Customer Service Executive (Operations Coordination)
Respond promptly and professionally to customer inquiries, service requests, complaints, and feedback while coordinating with internal teams to ensure timely waste collection and service delivery.
Responsibilities
Respond promptly and professionally to customer inquiries, service requests, and complaints.
Handle customer feedback or complaints and follow up to ensure resolution.
Serve as the first point of contact for customers via phone, email, and in‐person interactions.
Record caller details and pass information to the Business Development team.
Monitor and manage collection schedules and purchase orders.
Provide administrative support related to customer billing, issue service engagement forms or eSEF, compliance documentation, and consolidate monthly reports.
Assist the Customer Service Manager in improving customer satisfaction through feedback and process improvement recommendations.
Maintain and update the customer database with current and potential customers.
Coordinate with operations, logistics, billing, and site operations to ensure timely waste collection and service delivery.
Qualifications
Diploma or higher qualification in a relevant field.
Minimum 2 years of relevant working experience preferred.
Strong adaptability, analytical, and problem‐solving skills.
Excellent communication skills with a pleasant and professional demeanor.
To apply, submit your updated résumé in MS Word format using the Apply Now button.
We regret only shortlisted candidates will be notified.
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