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Urgent! Customer Service Executive Job Opening In Singapore, Singapore – Now Hiring ADDX
Who are we?
We are ADDX, the entry point into private markets, and we aim to democratize private market investments.
As a team, we strive to build a future where everybody can access financial ecosystems easily, fairly, and safely.
Our team’s belief is real economies benefit when capital flows freely and efficiently, especially in the private market space.
Why join us?
We have built the world’s first fully regulated platform for digital securities, licensed by the Monetary Authority of Singapore (MAS).
ADDX is a global private market exchange headquartered in Singapore.
To date, ADDX has listed more than 60 deals on its platform and worked with blue-chip names such as Hamilton Lane, Partners Group, Investcorp, Singtel, UOB, CGS-CIMB, as well as Temasek-owned entities Mapletree, Azalea, SeaTown and Fullerton Fund Management.
The full-service capital market platform has raised a total of US$140 million in funding since its inception in 2017.
We are backed by companies such as Singapore Exchange (SGX), the Stock Exchange of Thailand (SET), Temasek subsidiary Heliconia Capital, Japan Investments Corporation, the Development Bank of Japan (DBJ), UOB, KB Securities, Tokai Tokyo Financial Holdings and Hamilton Lane.
We are growing, and we are looking for talented individuals to join our team and take us forward as the leader of the private market.
If you believe in a future of fair financial markets, just like we do, we’ve been waiting for you at ADDX.
Customer Service Associate
Summary
The Customer Service Associate at ADDX will focus on the B2C client segment, playing a crucial role in providing exceptional customer service and support to our clients.
This role will serve as the primary point of contact for customers, addressing their inquiries on onboarding, investments, resolving issues and ensuring their overall satisfaction.
Key responsibilities
First touchpoint for newly onboarded clients.
Customer support.
Issue resolution.
Documentation and reporting.
Business knowledge and proactive follow up.
Continuous improvement.
Establish trust with clients.
Requirements
3+ years of experience in customer service or a related field.
Familiarity with customer support software and ticketing systems is desirable.
Experience in the financial/fintech industry preferred.
Active listening skills to understand customer needs and provide appropriate operational solutions.
Passion for delivering exceptional customer service and a genuine desire to help customers succeed.
Strong communication skills, with the ability to articulate in a clear and concise manner.
Strong analytical and problem-solving abilities to assess customer issues and provide effective solutions.
Excellent time management and organizational skills.
A strong team player with a demonstrated ability to work collaboratively with cross-functional teams.
Basic understanding of financial services, products, and technology platforms.
Proficient in written and spoken English; fluency in Mandarin a plus.
Due to our limited capacity, we regret that only shortlisted candidates will be notified.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 12260 jobs in Singapore and 10334 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! ADDX is currently hiring and seeking a Customer Service Executive to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Executive Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at ADDX adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Executive Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Executive interview at ADDX, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the ADDX's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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