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Urgent! Customer Service Executive Job Opening In Singapore, Singapore – Now Hiring AUTHENTIC MOVEMENT PTE. LTD.
Job Summary
The Customer Service Executive is responsible for providing exceptional service to clients and ensuring a positive experience at the movement studio.
This role involves handling inquiries, managing memberships, and supporting daily operations to enhance client satisfaction and studio efficiency.
Job Description
Client Interaction and Engagement:
Greet clients and visitors warmly, providing a friendly and welcoming atmosphere.
Address client inquiries and concerns promptly, both in person and via phone, email, or social media.
Provide information about classes, schedules, membership options, and studio policies.
Membership Management:
Assist clients with membership sign-ups, renewals, bookings and cancellations.
Process payments and manage billing inquiries.
Handle waitlists and ensure smooth class transitions.
Communicate any changes or updates to clients effectively.
Maintain accurate and up-to-date membership records.
Administrative Support:
Perform administrative tasks such as data entry, filing, and report generation.
Manage inventory of studio supplies and merchandise, including ordering and restocking as needed.
Studio housekeeping - cleanliness and organization of the studio and front desk.
Monitor and maintain a safe and secure environment for clients and staff.
Customer Feedback:
Collect client feedback to improve studio services and offerings.
Address and resolve client complaints or issues in a professional manner.
Report recurring issues or suggestions to management for further action.
Marketing and Promotion:
Work with marketing team for member events, workshops and promotional campaigns and is effectively communicated with new and/or current members.
Acquire videos, photos and other forms of content for marketing team to create Instagram stories.
Team Collaboration:
Work closely with instructors, managers, and other staff members to ensure a cohesive team environment.
Participate in staff meetings and training sessions.
Qualifications
Previous experience in customer service or a similar role is preferred.
Strong communication and interpersonal skills.
Proficiency in basic computer applications and studio management software.
Ability to multitask, organise and manage time effectively.
Friendly and approachable demeanor with a focus on customer satisfaction and proactive attitude.
Basic knowledge of movement or fitness is a plus.
Willingness to move some light and moderate weight items.
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Unlock Your Customer Service Potential: Insight & Career Growth Guide
Real-time Customer Service Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Customer Service in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10980 jobs in Singapore and 9022 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Customer Service roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! AUTHENTIC MOVEMENT PTE. LTD. is currently hiring and seeking a Customer Service Executive to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Customer Service Executive Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at AUTHENTIC MOVEMENT PTE. LTD. adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Customer Service Executive Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Customer Service Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Customer Service Executive, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Customer Service Executive interview at AUTHENTIC MOVEMENT PTE. LTD., research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the AUTHENTIC MOVEMENT PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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