Job Overview
Company
Cornerstone Global Partners
Category
Information and Record Clerks
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Job Description
Key Responsibilities:
- Provide high-level telephone, email, and web chat support for our clients’ products.
- Answer global customer queries concerning content/data, product navigation, billing/account administration, and more.
- Provide professional-level support to retain client customers and increase customer loyalty.
- Multitask, prioritize, and enthusiastically resolve customers' concerns while consistently providing superior levels of customer service.
- Ensure all relevant procedures are followed from beginning to resolution.
- Ensure all key performance indicators and service levels are met.
- Actively seek out opportunities for self-improvement and participate in new product and procedural training.
- Work with other departments to ensure escalated issues are handled efficiently and correctly.
Qualifications:
Required:
- Singaporean / PR
- Highly proficient in Mandarin and Cantonese, for both written and verbal communication within a corporate environment.
- Fluent in English, for both written and verbal communication.
- Commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions.
- Ability to listen, empathize, and effectively handle challenging customer inquiries in a professional and pleasant manner.
- Ability to maintain a positive attitude in an often busy and stressful environment.
- Ability to understand new technical systems and applications quickly.
- Attention to detail and the ability to multitask, prioritize, and meet deadlines.
- Positive outlook on change and flexible approach to team-based work environment and structure.
- Ability to follow a large set of procedural guidelines and to be independently resourceful when investigating/researching complex customer queries.
Preferred:
- Experience in a contact centre and/or customer service environment.
Desired:
- Salesforce experience a plus
- Desire to grow within the company
- College degree desired
- Previous research experience desired
About Cornerstone Global Partners
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Cornerstone Global Partners is actively hiring for this Customer Service Executive position
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