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Customer Service Executive Job Opening In Singapore, Singapore – Now Hiring E-Ployment Consultancy


Job description

  • Work closely with overseas agent/partner and customer for scheduling of shipment.

  • Check on vessel sailing schedule, source for quotations, negotiate rates with carrier and co-loader, and confirm booking with carrier.

  • Follow up and update customer on all shipment details, schedule and status.

  • Request loading plan from freight forwarder at least 2 working days before vessel expected time of arrival and share loading plan with customer; and coordinate on all loading issues.

  • Answer phone enquiries and orders professionally and efficiently with the use of good telephone techniques, customer service, speed and accuracy.

  • Respond to customer enquiries and provide quotations to customers promptly.

  • Ensure timely and accurate processing of orders and issue billings accordingly.

  • Ensure procedures for processing of orders with specific restrictions and that require price approval are strictly adhered to.

  • Analyse data pertaining to customer feedback and complaints to identify key focus areas; and propose and executive action plans to enhance quality of service, improve process efficiency and service standard so that optimal results are achieved.

  • Perform scheduled service call to customers semi annually to gather customer feedback and strengthen relations.

  • Prepare and handle full set of shipping documents including but not limited to submission of dangerous goods form to carrier if necessary, transhipment and export permit, master bill of lading, house bill of ladings, certificate of origin application, tax invoice and arrival notice.

  • Send stuffing photos, tally sheet, shipping note and final summary to overseas agent/partner.

  • Arrange for cargo pick up, permit clearance and transfer; and attend to customer queries; and engage haulier services when necessary.

  • Check commodity harmonized system code if applicable.

  • Verify and analyse information gathered from customers' feedback; and resolve the issues on the spot whenever possible.

    Otherwise, work closely with the relevant department to ensure customer complaints are appropriately addressed, service recovery are carried out promptly and preventive actions are in place to prevent recurrence of similar issues.

  • Provide administrative support when necessary and this includes but not limited to filing, data entry, retrieval of documents, etc or any other duties assigned.

  • Manage and coordinate the flow of information between customers, warehouse and the transport team concerning the status of orders, incoming shipments, arrangement for cargo pick up, engagement of haulier services, unstuffing of incoming shipments, delivery arrangement, wrong orders, returned/damaged goods, unavailable loading bay at customer site, direct reject of orders at point of delivery, etc.

  • Ensure that critical information with regard to urgent delivery, special timing request are communicated and follow up with the transport team till completion of delivery.

  • Liaise with customers to evaluate and establish actual reason for direct reject of orders at the point of delivery; and rectify the error when necessary and work with finance to process credit note promptly and accurately.

  • Work closely with accounts team to: a.

    Resolve and reconcile credit note discrepancies against payment made by customers; b.

    Resolve and reconcile price error in orders and generate price difference credit note upon receipt of approval from customers and the Company.

  • Exercise good customer service skill when managing difficult customers and/or customer complaints.
    Other ad hoc duties as assigned.

Job Requirements:

  • Diploma & above with 1-2 years relevant experience.

  • Diploma/ Degree in Logistics/ Shipping with NO Experience is welcome to apply.

    Training will be provided.

  • Prior experience in customer service and/or in the logistics industry would be distinct advantages.

  • Knowledge in import/export shipping procedure, incoterms and documentation are added advantages.
    5 day work week.

Interested applicants, please email your resume to -

E-Ployment Consultancy

EA License No: 09C0884

EAP Name/ Registered No: Ivan Mah/ R

Required Skill Profession

Other General


  • Job Details

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Unlock Your Customer Service Potential: Insight & Career Growth Guide


Real-time Customer Service Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Customer Service in Singapore, Singapore, highlighting market share and opportunities for professionals in Customer Service roles.

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Are You Looking for Customer Service Executive Job?

Great news! is currently hiring and seeking a Customer Service Executive to join their team. Feel free to download the job details.

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at E-Ployment Consultancy adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Customer Service Executive Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Customer Service Executive typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Customer Service Executive Job Success

E-Ployment Consultancy interview tips for Customer Service Executive

Here are some tips to help you prepare for and ace your Customer Service Executive job interview:

Before the Interview:

Research: Learn about the E-Ployment Consultancy's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

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Final Thought:

To prepare for your Customer Service Executive interview at E-Ployment Consultancy, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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